Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Winney Likhitratanapisan

Deanside,VIC

Summary

Helpful professionals with a drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and an understanding of the importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hotel Manager

Cosmopolitan Hotel
11.2019 - Current
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
  • Booked large groups for weddings, seminars, conferences, and other events, providing the best available room rates
  • Recruitment
  • Approved and processed the invoices in Xero
  • Rostering
  • Processed wages fortnightly for all departments via deputy and Cloud Payroll
  • Oversaw day-to-day operations of the hotel
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Reconcile payment in Xero
  • Process monthly superannuation via Quick Super.

Resident Support Officer - Covid-19 Quarantine

VPS3
02.2021 - 04.2022
  • Communicate with internal/external stakeholders
  • Work collaboratively with accommodation site staff, authorised officers, medical staff and other relevant stakeholders to ensure mandatory quarantine residents are compliant with COVID Accommodation program
  • Assist with receipt and conveyance of approved deliveries to residents when required
  • Contribute to safe and healthy working environment, consistent with Occupational Health and Safety policy, procedures and legislation, and safe lifting procedures
  • Report issues to line manager or team leader for resolution as required
  • Undertake other relevant duties to support site operations and any ad-hoc tasks as required by team leader.

APS3 Service Delivery Officer

Australian Taxation Office
07.2020 - 03.2021
  • Maintained energy and enthusiasm in a fast-paced environment
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Carried out day-to-day duties accurately and efficiently
  • Served customers and followed outlined steps of service
  • Performed duties by applicable standards, policies, and regulatory guidelines to promote a safe working environment
  • Taking inbound calls related to Business, Superannuation, and all COVID-19 crisis-related
  • Processing work related to Business, Superannuation, and all COVID-19 crisis-related
  • Upskilled, Business Tier 1, Jobkeeper, Cash flow boost, Superannuation, and Super Guarantee Amnesty.

APS3 Service Officer

Services Australia (Centrelink)
04.2020 - 02.2021
  • Served customers and followed outlined steps of service
  • Worked with customers to understand their needs and provide excellent service
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
  • Updating client details related to the claim
  • Check documents supplied by the client
  • Process online customer claims
  • Quality assurance activities to ensure payments are delivered accurately.

Front Office Manager

Mercure Melbourne Therry Street Hotel
02.2016 - 02.2021
  • Provide exceptional customer service to local and international clients in a friendly manner
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Delegated tasks to administrative support staff to organize and improve office efficiency
  • Monitored front areas so that questions could be promptly addressed
  • Trained team members on new hotel services and products to support promotional efforts
  • Handled complaints and problems solving.

Education

Agents Representative - Real Estate

Swinburne University
Melbourne, VIC
01.2010

Diploma - Hospitality Management

Academia International
Melbourne, VIC
01.2009

Victorian Certificate of Education -

Hawthorn Secondary College
Hawthorn, VIC
12.2007

Skills

  • Accounts payable and receivable
  • Rostering
  • Stock take and ordering
  • Policy and procedure adherence
  • Outstanding communication skills
  • Cash/Credit Card Handling
  • Marketing
  • Budgeting
  • Time Management
  • Problem-Solving
  • Multitasking
  • Employee Performance Reviews
  • Staff Training and Development

Certification

  • RSA
  • First Aid




References

  • Trish Smith (Sales and Revenue Manager at Mercure Melbourne Therry Street Hotel)

0437959413

  • Janine Young (APS at ATO)

0411247977

  • Phil Lewis (Building Manager at Mercure Melbourne Therry Street Hotel)

0416370364

Timeline

Resident Support Officer - Covid-19 Quarantine

VPS3
02.2021 - 04.2022

APS3 Service Delivery Officer

Australian Taxation Office
07.2020 - 03.2021

APS3 Service Officer

Services Australia (Centrelink)
04.2020 - 02.2021

Hotel Manager

Cosmopolitan Hotel
11.2019 - Current

Front Office Manager

Mercure Melbourne Therry Street Hotel
02.2016 - 02.2021

Diploma - Hospitality Management

Academia International

Victorian Certificate of Education -

Hawthorn Secondary College

Agents Representative - Real Estate

Swinburne University

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