Summary
Overview
Work History
Education
Skills
Certification
Languages
Reference
Timeline
Hi, I’m

Winnie Pacubas

Southport,QLD
Winnie Pacubas

Summary

Compassionate and Dependable Disability Support Worker with extensive experience at ActsCare Pty. Ltd. Proven ability to enhance client independence through personalized support plans and effective problem-solving.

Skilled in safety awareness and heavy lifting, fostering a clean and inclusive environment while building strong interpersonal relationships with clients & customers.

Professional Support Worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being.

Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.

Diligent and reliable bubbly - personality successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills.

Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

7
years of professional experience
1
Certification

Work History

Coles

Night Shift Filler
02.2025 - Current

Job overview

  • Greeted customers and directed to requested products.
  • Stocked shelves to match planogram images and instructions.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Optimized efficiency during high-volume periods through effective prioritization of tasks according to urgency.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted store customers and discussed needs.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Maximized shelf space utilization with strategic product arrangement based on consumer shopping patterns and trends.
  • Supervised and trained new staff in performing census.
  • Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
  • Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
  • Picked and packed order items.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
  • Safely and securely loaded items to prevent damage during transport.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

ActsCare Pty. Ltd.

Disability Support Worker
10.2018 - Current

Job overview

  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Kept accurate records for client files and handled related paperwork.
  • Adhered to company requirements for patient interactions and care standards.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Education

Career Employment Australia
Toowoomba, QLD

Certificate III from Individual Support Disability
09.2018

University Overview

Focus on learning on how to properly support & understand people with disabilities in the community.

Skills

  • Safety awareness
  • Cleanliness and hygiene
  • Efficient stocking
  • Heavy lifting
  • Workplace collaboration
  • Product rotation
  • Interpersonal relations
  • Effective problem solving
  • Basic mathematical skills
  • Warehouse safety compliance
  • Efficient time management
  • PPE compliance
  • Shelving of products
  • Dependable and reliable
  • Quick learner
  • Customer service
  • Motivated team player
  • Storage organization
  • Cleaning procedures
  • Stocking and replenishing
  • Loading and unloading
  • Organization and categorization
  • Staff training
  • Customer relationships
  • Critical thinking
  • Safety processes and procedures
  • Product location
  • Basic Microsoft knowledge - Word, Excel & PowerPoint

Certification

Certificate of First Aid & CPR

Certificate of NDIS Modules

Certificate of Food Safety

Certificate of Covid Prevention Immunisation

Certificate of National Police Check

Current Licences - Car / Blue & Yellow Cards

Languages

English
Full Professional
Tagalog
Full Professional
Dabawenya
Native or Bilingual

Reference

Reference

Leanne Levick - Operational Manager -ActsCare

# 0410644898


Chris - Floor Manager - Coles Labrador

# 0438181373

Timeline

Night Shift Filler
Coles
02.2025 - Current
Disability Support Worker
ActsCare Pty. Ltd.
10.2018 - Current
Career Employment Australia
Certificate III from Individual Support Disability
Winnie Pacubas