Winnie Vanessa Namugambe
Redbank Plains,QUEENSLAND
Summary
Dedicated professional with knack for critical research and troubleshooting to contribute to maintaining system viability. Offers flexible assistance to professionals to support technology customization, installation, and problematic fixes. Organized approach to support detailed inventory and performance assessment. Superb collaboration with its team members to support hardware and software maintenance and service delivery.Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Entry Level Service Desk
blackwood services
Industrial Area, Uganda
03.2021 - 10.2022
- Provided technical assistance and support for incoming queries, issues and requests through phone calls, emails and chat.
- Assisted customers in troubleshooting hardware, software and network related problems.
- Resolved customer complaints promptly and professionally.
- Created service tickets to document all inquiries, incidents, requests and resolutions.
- Monitored system performance for potential errors or security threats.
- Identified root causes of technical issues and implemented solutions accordingly.
- Conducted research into a wide range of computing issues as required by customers.
- Installed, upgraded and configured software applications according to customer needs.
- Performed regular maintenance checks on computer systems to ensure optimal performance.
- Suggested innovative ideas for improving customer experience with the service desk.
Data Entry Clerk
KK ELECTRICAL COMPANY
Kampala, Kampala
02.2019 - 02.2020
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained updated knowledge of industry trends related to data entry operations.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Processed customer orders accurately and in a timely manner.
- Identified discrepancies between source documents and entered data.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Maintained database by entering new and updated customer and account information.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Education
Masters in Information Systems - Masters in Information Systems
Holmes Institute
Goldcoast01-2025
Masters in Accounting -masters in Business Administration - Masters in Accounting -masters in Business Admin
Jamescook University
Brisbane City05-2023
Bachelor of Business Computing - Bachelor of Business Computing
MAKERERE BUSINESS SCHOOL
Nakawa Kampala05-2022
Skills
- Guest communication
- Client Relationship Management
- Account Management
- Guest amenities
- Report Generation
- Front Office Support
- Credit and cash payments
- Fluent in english
- Oracle database SQL
- PostgreSQL 12
Certification
- certificate in Oracle Database SQL certified associate
- Certified Networking Associate (CCNA)-It provides knowledge and skills related to network fundamentals,LAN switching technologies etc
Timeline
Entry Level Service Desk
blackwood services
03.2021 - 10.2022
Data Entry Clerk
KK ELECTRICAL COMPANY
02.2019 - 02.2020
Masters in Information Systems - Masters in Information Systems
Holmes Institute
Masters in Accounting -masters in Business Administration - Masters in Accounting -masters in Business Admin
Jamescook University
Bachelor of Business Computing - Bachelor of Business Computing
MAKERERE BUSINESS SCHOOL