Winona Shepherd
Upper Burringbar,NSW
Summary
I am a hardworking and reliable employee with extensive background in providing excellent customer service. I am highly organized, proactive and punctual. I am caring and work well within a team setting. I have a great sense of patience and understanding in busy settings. I am very keen to start my career as a support carer and look forward to this new journey and believe this is the path for me.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail cashier, Producer, Customer service
HEAVENLY EARTH ART
11.2011 - Current
- Assisted customers with product selection and answered any questions they had.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Followed company policies regarding payment methods, discounts, refunds.
Manager
Flavour Ocean Shores
Ocean Shores, NSW
08.2019 - 02.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Trained employees on additional job positions to maintain coverage of roles.
Customer Service Cashier
Civic Video
Ocean Shores, NSW
02.2013 - 10.2016
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
Education
Year 12 Certificate - High School Education
Mullumbimby High School
Mullumbimby, NSW11-2009
Skills
- Customer Service
- Store Cleaning
- POS Transaction Approvals
- Time Management
- Team Leadership
- Customer Engagement
- Problem-Solving
Licenses And Achievements
- Car
- Cert III Retail services
- Cert II Hospitality
Personal Information
Date of Birth: 12/17/91
References
- Kylee Dempsey, 0487388987, Heavenly Earth Art, Owner/ Manager
- Michelle Dvash, 0410613574, Flavour Ocean Shores, Owner
- Gidon Bar Giora, 0416424856, Landlord for 7 and half years
Certification
- Open Drivers License with full points
- Cert III Individual Support (Disability) will graduate in August 2025
- Cert III Retail Services
- Cert II Hospitality
Affiliations
- Mother of a 2 year old son and a 10 year old daughter
- People person who enjoys outdoor activities
References
References available upon request.
Timeline
Manager
Flavour Ocean Shores
08.2019 - 02.2022
Customer Service Cashier
Civic Video
02.2013 - 10.2016
Retail cashier, Producer, Customer service
HEAVENLY EARTH ART
11.2011 - Current
Year 12 Certificate - High School Education
Mullumbimby High School
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