Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Winston Lao

Winston Lao

Mount Pritchard,New South Wales, NSW

Summary

At Bangkok Snap, I excelled in enhancing guest satisfaction and loyalty through superior customer service and effective order management. Demonstrated strong communication skills and meticulous attention to cleanliness, contributing to a positive dining experience. Skilled in both team collaboration and handling customer concerns with professionalism, I consistently ensured operational excellence and guest satisfaction. Being a welcoming Customer Service Cashier i was adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly and experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated Waiter with nearly 2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

1
1
year of professional experience

Work History

Restaurant Waiter

Bangkok Snap
05.2022 - 06.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.

Education

No Degree - Criminal Justice

Western Sydney University
Sydney, NSW
12.2028

High School Diploma -

Bonnyrigg High School
Bonnyrigg, NSW
09.2023

Skills

  • Service Quality
  • Cleanliness
  • Order Management
  • Guest Relations Management
  • Customer Service and Communication Skills
  • Attentive Customer Service
  • Superior customer service
  • Customer service experience
  • Adherence to high customer service standards

Languages

Thai
Native or Bilingual
English
Bilingual or Proficient (C2)

Timeline

Restaurant Waiter

Bangkok Snap
05.2022 - 06.2023

No Degree - Criminal Justice

Western Sydney University

High School Diploma -

Bonnyrigg High School
Winston Lao