Winston Anto
Summary
Dynamic professional with a proven track record at RAA, adept in dispute resolution and work planning. Excelled in roles requiring decisive decision-making and problem-solving, significantly enhancing team efficiency and customer satisfaction. Skilled in evidence gathering and possesses strong communication abilities, contributing to high-quality outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Skilled Support Officer
Department Of Home Affairs
05.2024 - Current
- Interpret, understand and apply legislation and policy whilst exercising the delegated visa decision making powers.
- Conduct a range of administrative tasks in support for a visa application.
Motor Claims Officer/Debt Recovery Officer
RAA
11.2021 - 05.2024
- Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Efficient management and qualitative claims handling. Analysing documents that are crucial to claim acceptance and progression.
- Handling technical issues, liability disputes and breaches in accordance with the General Insurance Code of Practice.
- Collaborated with team members to achieve departmental goals and maximize debt recovery efforts.
- Maximized debt recovery by leveraging strong analytical skills in assessing each debtor''s unique financial situation and crafting tailored repayment plans accordingly.
Protective Security Officer Trainee
South Australian Police
09.2021 - 11.2021
- Maintain and restore the security of a protected place, protected vehicle and protected person.
- Staffing security desks and control access in medi-hotels and other quarantine accommodation.
- Assist and Safely manage all SAPOL operations
Sales Assistant
Myer
04.2018 - 08.2021
- Increased sales through consistency in the customer service experience, using a combination of well ranged product knowledge and selling techniques.
- Managed customer expectations in a confident and timely manner, taking responsibility to ensure requests are fulfilled to the best of my ability.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
Education
Bachelor's - Criminology
Flinders University
Adelaide12.2025
Certificate II & III - Light Vehicle Technician
MTA/TAFE SA
Adelaide04.2018
High School Diploma -
Plympton International College
Adelaide2015
Certificate I, II And III - Information Technology -
Completion of Year 12, Certificate I, II And III I
Adelaide2015
Skills
- Work Planning and Prioritization
- Decisive Decision-Making
- Evidence Gathering/Investigation
- Dispute Resolution
- Motivated Team Player
- Excellent verbal and written communication skills
- Technical Aptitude
- Self-motivated
- Training and mentoring
- Problem-Solving
Timeline
Skilled Support Officer
Department Of Home Affairs
05.2024 - Current
Motor Claims Officer/Debt Recovery Officer
RAA
11.2021 - 05.2024
Protective Security Officer Trainee
South Australian Police
09.2021 - 11.2021
Sales Assistant
Myer
04.2018 - 08.2021
Bachelor's - Criminology
Flinders University
Certificate II & III - Light Vehicle Technician
MTA/TAFE SA
High School Diploma -
Plympton International College
Certificate I, II And III - Information Technology -
Completion of Year 12, Certificate I, II And III I
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