Winston Roberts

Cairns,QLD

Summary

Dedicated individual with a strong work ethic and the ability to multitask effectively, seeking opportunities to contribute skills and commitment in a dynamic work environment.

Overview

years of professional experience

Work History

Customer Service, Fresh Produce, Grocery, Online

Coles

Earlville, QLD

01.2024 - 10.2024

Managed Customs audits, resulting in minimal fines and penalties for noncompliance.
Optimized internal processes by implementing new software tools for tracking shipments and monitoring compliance.

customer service

Hungry jacks

Westcourt, QLD

01.2024 - 08.2024

Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Described product and service details to customers to provide information on benefits and advantages.

Customer service

Woolworths

Raintrees, Cairns

02.2022 - 04.2024

Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
Described product and service details to customers to provide information on benefits and advantages.
Explained online self-help options to customers to promote additional and after-hours support choices.
Developed working relationships with internal and external customers while assisting with account management duties.

Education

Completed infrastructure cert, working in heights, provide first aid, RSA certification. -

Completed Year 12 -

Trinity Bay State High School

01.2023

Skills

Multitasking: Proven ability to handle multiple tasks efficiently
Customer Service: Demonstrated commitment to delivering excellent service

Teamwork: Effective collaboration with colleagues to achieve common objectives

Timeline