Winter Kuhaupt
Melbourne,VIC
Summary
Upbeat Customer Service professional with extensive background in customer-focused and challenging roles. Well-spoken and friendly with excellent problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using verbal communication to diffuse escalated situations.
Overview
2
2
years of professional experience
Work History
Customer Service Attendant
Boost, Royal Children's Hospital
03.2024 - Current
- Supervised cash handling procedures.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanour.
- Handled drain cleaning, floor cleaning, sanitizing machinery and cleaning walls, production rooms and storage areas.
Team Supervisor
HOYTS the District Docklands
03.2022 - 11.2023
- I worked as a team supervisor, customer service attendant, barista and bartender at HOYTS the District Docklands.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Attendant
Timezone Fremantle
11.2021 - 02.2022
- Promoted company products and services, resulting in increased sales and revenue.
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
Education
Bachelor of Arts - Anthropology and Creative Writing
University of Melbourne
11.2025
John Curtin College of the Arts
Skills
- Customer service experience
- Multi-task management
- Adaptive team player
- Excellent attention to detail
- Goal-driven and focused
- Excellent verbal and written communication skills
- Stockroom procedures
- Complaint Handling
- Active Listening
- Problem Resolution
- Team Development
- Staff Training
References
- Carla Smith, Beaconsfield Netball Club coach, 0423 030 734
- Fiona Stanley, Retired epidemiologist and researcher, 0418 797 716
- Robert Wilson, Previous duty manager at HOYTs the District Docklands, 0447 652 835
Timeline
Customer Service Attendant
Boost, Royal Children's Hospital
03.2024 - Current
Team Supervisor
HOYTS the District Docklands
03.2022 - 11.2023
Customer Service Attendant
Timezone Fremantle
11.2021 - 02.2022
Bachelor of Arts - Anthropology and Creative Writing
University of Melbourne
John Curtin College of the Arts
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