Wisha Ali Khan
Kearns,NSW
Summary
Hardworking and dedicated individual with qualifications in Criminal & Community Justice, offering strong background knowledge of the Australian legal system. Compassionate with a passion to serve, protect and advocate for the rights of vulnerable and disadvantaged people. Strong knowledge and understanding of the challenges surrounding the areas of child protection, family law, domestic violence, mental health, criminal justice system, Aboriginal and Torres Strait Islander people, migrants and people from culturally and linguistically diverse communities. Responsible with ability to maintain and uphold company standards by ensuring work practices and procedures are in accordance with organisational and legislative requirements. Committed to achieving successful client outcomes by implementing continuous improvement strategies for ongoing personal development and training.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant, Head Cashier
ZARA Australia
04.2018 - 10.2020
- Promoted to a management role within two months of commencing work due to strong leadership qualities.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Enhanced customer satisfaction with personalized product recommendations based on customer needs and preferences.
- Assisted in maintaining financial budgets through comprehensive process improvement initiatives and resource management in alignment with business goals.
- Increased compliance and team productivity by implementing streamlined processes and effective workplace strategies.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to excellent service.
- Evaluated and reviewed team member performance against established objectives while promoting a culture of continuous improvement by encouraging feedback from all staff members.
- Performed store policies and procedures in a detailed and accurate manner, upholding store standards to promote company goals and maintain safety.
- Maintained professional boundaries while providing support and guidance for all team members.
- Securely stored, accessed, reviewed and updated company records and documentation.
Sales Team Member
Fantastic Furniture
05.2016 - 12.2018
- Exceeded monthly sales targets consistently by utilising effective communication and negotiation techniques.
- Conducted training seminars at different stores to demonstrate sales techniques and strategies for building strong customer relationships.
- Collaborated with team members to develop innovative sales and marketing strategies.
- Boosted customer satisfaction by providing exceptional service and product knowledge while offering advice and promoting products suitable to customer's needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained and organised presentable merchandise to drive continuous sales.
- Handled cash transactions accurately, maintaining cash handling security procedures.
- Maintained compliance with company policies and procedures.
- Built rapport with suppliers, ensuring timely deliveries of merchandise and minimising stockouts during peak periods.
- Managed to work effectively in a fast paced environment, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma in Community Services (Case Management) - Present
TAFE Institute
Campbelltown2024
Bachelor of Laws - In Process
Western Sydney University
Sydney, NSW2020
Diploma in Criminal & Community Justice -
Western Sydney University
Sydney, NSW2019
Skills
- Communication and interpersonal skills
- Analytical thinking
- Team collaboration
- Conflict resolution and mediation
- Supervision and leadership
- Case management
- Crisis intervention
- Client assessment and evaluation
- Recordkeeping and documentation
- Advocacy
- Professional boundaries
- Legal and ethical knowledge
Certification
- First Aid Certification
- Working with Children Check
- Police History Check
- Full Driver's Licence
- Australian Citizenship Certificate
References
Denise Lavell
Teacher, Diploma Coordinator
Community Services Campbelltown
79212959
denise.lavell@tafensw.edu.au
Timeline
Sales Assistant, Head Cashier
ZARA Australia
04.2018 - 10.2020
Sales Team Member
Fantastic Furniture
05.2016 - 12.2018
Diploma in Community Services (Case Management) - Present
TAFE Institute
Bachelor of Laws - In Process
Western Sydney University
Diploma in Criminal & Community Justice -
Western Sydney University
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