Wittawat Sukha
34/1, Douro Place, West Perth,W.A.
Summary
Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.
Overview
13
13
years of professional experience
Work History
Restaurant Waiter and Event OrganiserWA
SKS Murray St. Hotel (Doubletree By Hilton)
04.2021 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waiter
Fraser's Kings Park
10.2019 - 03.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assessed [Number] square-foot restaurant and lounge according to state and federal cleanliness standards.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Waiter
Hilton Pattaya
06.2012 - 06.2019
- Bussed and reset 25 tables per shift, working efficiently to keep dining room and work areas clean
- Used cash registers and credit card machines to cash out customers, handling up to $1000 in cash per transaction
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Managed food resources, memorized orders and wrote patron’s food orders on slips in 65 tabie restaurant
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Loaded trays with accessories, including eating utensils, napkins and condiments
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Restocked salad bar and buffet for lunch and dinner service
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Decreased customer wait times by efficiently carrying 4 plates at one time without spilling or dropping food
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging 50 bottles per day
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Handled customer complaints with poise and grace, immediately resolving issues by looping in restaurant manager
- Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Scheduled reservations and managed seating arrangements in popular 65 table restaurant
Crew Member
Royal Cliff Hotels Group
02.2010 - 05.2012
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Moved and set up seating, prepared extra silverware prior to arrival of large groups
- Loaded trays with accessories, including eating utensils, napkins and condiments
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Displayed enthusiasm and promoted service to customers, successfully increasing referrals and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Bussed and reset 15 tables per shift, working efficiently to keep dining room and work areas clean
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Education
High School Diploma -
Pak Chom College
Pak Chom Loei Thailand04.2008
Skills
- Dining area cleanliness
- Guest seating arrangements
- Guest relations
- Tableside service
- Food station setup
- High-volume dining
Timeline
Restaurant Waiter and Event OrganiserWA
SKS Murray St. Hotel (Doubletree By Hilton)
04.2021 - Current
Waiter
Fraser's Kings Park
10.2019 - 03.2021
Waiter
Hilton Pattaya
06.2012 - 06.2019
Crew Member
Royal Cliff Hotels Group
02.2010 - 05.2012
High School Diploma -
Pak Chom College
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