Wityuda Boontanom
Springvale,VIC
Summary
Talented Night Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking new challenge with established company.
Overview
6
6
years of professional experience
Work History
Night Manager
HYATT
SCOREBY, VIC
03.2024 - Current
- Oversaw general upkeep of public areas and restrooms.
- Provided information services to guests regarding promotions, pricing and reservations.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Responded promptly to guest requests to achieve customer satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Oversaw night audit function and preparation of daily financial reports.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Night Manager
NOVOTEL
GLEN WAVERLEY, VIC
02.2023 - Current
- Oversaw general upkeep of public areas and restrooms.
- Provided information services to guests regarding promotions, pricing and reservations.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Responded promptly to guest requests to achieve customer satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Oversaw night audit function and preparation of daily financial reports.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
- Established friendly relationships with regular guests, members and residents.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
CUSTOMRE ADVICER
TELSTRA
THE GLEN, VIC
10.2018 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
NIGHT AUDIT/Relief Manager
CHADSTONE HOTEL
CHADSTONE, VIC
06.2023 - 06.2024
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked food and beverage calculations to account for each payment and make corrections.
- Performed balance procedures for hotel accounts and resolved discrepancies.
Education
Some College (No Degree) - CERT IV IN HEALTHCARE ADMINISTRATION
IHNA
Melbourne, VICSkills
- Property Security
- People Management
- Guest Relations
- Customer Service
- Computer Skills
- Business Administration
- Decision-Making
- Documentation And Reporting
Timeline
Night Manager
HYATT
03.2024 - Current
NIGHT AUDIT/Relief Manager
CHADSTONE HOTEL
06.2023 - 06.2024
Night Manager
NOVOTEL
02.2023 - Current
CUSTOMRE ADVICER
TELSTRA
10.2018 - Current
Some College (No Degree) - CERT IV IN HEALTHCARE ADMINISTRATION
IHNA
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