Wiveke Xu Rand
Vigra, Norway,More And Romsadal
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Guest Service Attendant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Au Pair
Marli Wolfaardt
01.2024 - 09.2024
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Transported children safely to school, activities and appointments on time.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children everyday skills and language.
Au Pair
Emma Pescott
11.2023 - 01.2024
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Transported children safely to school, activities and appointments on time.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Promoted healthy eating habits by preparing nutritious meals and snacks for the children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Supervised children on playground to help develop physical and social skills.
- Transported children to and from activities using personal or family vehicle.
Room Attendant
DNT Trondheim
08.2023 - 09.2023
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Fostered positive work environment, shared best practices with new team members.
- Enhanced guest experience, carefully checked for and reported any room damages or issues to maintenance.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Kitchen Line Cook
Cafe Bare Blåbær
10.2018 - 06.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Strengthened teamwork within the kitchen by providing assistance to other stations as needed during peak hours.
- Improved food quality by consistently following standardized recipes and maintaining accurate portion control.
- Reduced food waste by utilizing proper storage techniques and closely monitoring inventory levels.
- Collaborated with fellow line cooks to coordinate cooking times and plate presentations for seamless service.
- Ensured customer satisfaction by accommodating dietary restrictions and special requests whenever possible.
- Supported staff training initiatives by sharing knowledge of kitchen procedures with new hires and interns.
- Enhanced kitchen efficiency by promptly preparing ingredients for multiple dishes simultaneously.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Plated and presented all dishes to match established restaurant standards.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Grilled meats and seafood to customer specifications.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Managed inventory and ordered food and supplies to maintain adequate stock.
Education
High School Diploma -
Akademiet Ålesund
Ålesund, Norway06.2011
Skills
- Patience and understanding
- Safety awareness
- Organizational Skills
- Reliability
- Self Motivation
- Teamwork and Collaboration
- Task Prioritization
- Heartsaver First Aid (First Aid)
- Adaptability and Flexibility
- Excellent Communication
- Problem-solving abilities
- Attention to Detail
Certification
- [Guest Service Attendant], [DNT Trondheim] - [August-September 2023]
- [Kitchen Line Cook], [Cafe Bare Blåbær, Trondheim] - [October 2018 - June 2023]
Traveling , Hiking
Im adventure seeking woman and i always loved nature, outdoors, hiking, and traveling since i was in Elementary School. Im currently on WHV in Australia. Im in the end of my visa and im going on road trip to East Coast of Australia before i leave the country. Hope to go to Canada this November to see the Canadian Nature, Outdoors and learn how to downhill ski.
Additional Information
Im currently traveling in Australia and will prefer to be contacted through email first and then arrange phone call interview. I also have Facebook and Whatsapp that i can be contact through.
Languages
Norwegian
Native or Bilingual
English
Professional Working
Timeline
Au Pair
Marli Wolfaardt
01.2024 - 09.2024
Au Pair
Emma Pescott
11.2023 - 01.2024
Room Attendant
DNT Trondheim
08.2023 - 09.2023
Kitchen Line Cook
Cafe Bare Blåbær
10.2018 - 06.2023
High School Diploma -
Akademiet Ålesund
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