Summary
Overview
Work History
Education
Skills
Timeline
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Wizy Marie-May Chetty

Pinjarra,WA

Summary

Goal-oriented professional dedicated to high levels of customer satisfaction and meeting aggressive business goals. Excellent analytical and problem-solving skills with specialised knowledge in Business Analysis, Strategic Planning and Performance Reporting. Passionate and motivated, with a drive for excellence. 15 years in Performance Reporting and Education and Training positions, with my contract being extended by WA Police in numerous strategic and performance reporting roles for 8 years.

Overview

10
10
years of professional experience

Work History

Language, Literacy and Numeracy (LLN) Trainer

South Metropolitan Youth Link (SMYL) Community College
02.2018 - 06.2018
  • Determined training needs of at-risk students.
  • Developed curricula and plan course content and methods of instruction.
  • Increased attendance rate by 80% by integrating academic and vocational curricula so that students can obtain a variety of skills.
  • Increased the rate of students successfully completing the Occupational Health and Safety (OHS) online course from Work Safe Australia by 80% through the creation of comprehensive lesson plans.
  • Taught fundamental work skills to students leading to 85% being certified and obtaining their white card within one month of starting the program.
  • Observed and evaluated students' work to determine progress, provided feedback, and made suggestions for improvement.
  • Prepared reports and maintained records such as student grades, attendance rolls, and training activity details in information database such as SEQTA.
  • Administered oral, written, or performance tests to measure progress and to evaluate training effectiveness.

Senior Research and Policy Officer, Senior Engagement & Diversity Officer

WA Police Force
10.2016 - 12.2017
  • Acted as team leader with the WA Police Multicultural Unit.
  • Supervised a small team of three people and provided orientation and training to new staff.
  • Successful in setting up community engagement processes and procedures within the unit by empowering and encouraging staff to take responsibility and achieve results through the T.E.A.M management concept.
  • Captured the details of over 1000 community leaders, religious affiliations, ethnicity, etc in WA, and the unit's core engagement activities such as frequency, type, purpose, etc by streamlining the community engagement process in the unit using a complex spreadsheet in Excel.
  • Slashed conflicts by 50% by prioritising and scheduling tasks for the team using a Responsibility Assignment Matrix (RAM).
  • Developed the Communication Action Plan and strategies for the WA Police Disability and Inclusion Plan 2017-2021 in collaboration with the Strategy and Planning Unit to ensure compliance with Government requirement of Disability Access to Services.
  • Successfully trained and coached 4 teams at the State Control Unit to provide information around the policies and procedures for the use of the Internal Language Assistants' Services.
  • Reviewed, evaluated and updated policies around the use of Internal Language Assistants by WA Police staff and officers.
  • Achieved 100% in staff compliance with HR policies, practices, and procedures by reviewing procedures and processes around engaging within the Multicultural Communities.
  • Assisted in coordinating important agency events such as; -.
  • Commissioner' s Morning tea for the Muslim Community.
  • Setting agenda and reviewing meeting minutes for high-level meetings such as the Multicultural Women's Network Group, and the Muslim Advisory Group meeting.
  • Succeeded in developing measurement tools and performance metrics around community engagement activities.
  • Provided evidence-based information to the executive for governance and decision-making processes around the unit's engagement activities by; -.
  • Developing a Multicultural Unit dashboard in collaboration with other government agencies,.
  • Developing systems and processes around engagement and reporting activities to ensure compliance with government objectives and legislation.
  • Managed projects and contributed to team work.
  • Performed community engagement within Culturally and Linguistically Diverse (CaLD) communities.
  • Researched and reviewed policies and trends around the CaLD communities through Environmental Scanning exercises.
  • Attended staff conferences to provide management with information and proposals concerning the delivery of community engagement services within the CaLD communities.

Principal Performance Analyst

WA Police Force
03.2015 - 10.2016
  • Applied highly-developed project management skills to develop performance measures using BI Reporting tools to comply with government standards and requirements around service delivery.
  • Succeeded in developing contributing factors/' lead indicators' that: -.
  • Impact on the agency's Key Performance Indicators (KPI),.
  • Inform governance processes,.
  • Manage risks,.
  • Inform decision making-process at both strategic level and operational level.
  • Analysed data gathered, and developed solutions or alternative methods of proceeding for example;.
  • Applied the highly-complex statistical Kendall Tau Trend function being used by Victoria Police and South Australia Police.
  • Identified whether the 12 months trends shown by the data series were significant increase or decrease.
  • Provided more meaningful information to the stakeholders, which led to agency-wide initiatives being mobilised by the executive to reduce crime in WA such as the Bike patrol initiative at shopping centres.
  • Coordinated efforts associated with the preparation of regulatory documents or submissions for example;.
  • The development and production of performance reporting documents and publications such as performance briefing notes,.
  • Key Performance Indicator (KPI) section of the Annual Report,.
  • ABS Crime Victimisation briefing notes to comply with National Policing Standards and Requirements, etc.
  • Compiled and maintained regulatory documentation databases or systems.
  • For example;.
  • Developing performance measures such as HR Dashboard and portfolio metrics using BI Reporting tools.
  • Providing responses to ministerial and parliamentary queries,.
  • Collaborating with the team leader to provide statistics for internal and external stakeholders.
  • Wrote or updated standard operating procedures, work instructions, or policies.
  • Liaised with internal and external stakeholders with the examples being representatives from the WA Police CAD Communication Centre to clarify irregularities in data.
  • Represented WA Police on working committees, for example the Bail Hearing Working Group.

Strategic Planning & Performance Analyst

WA Police
10.2014 - 03.2015
  • Completed numerous strategic projects to develop and evaluate corporate, business planning and performance reporting frameworks.
  • Supported the development of monthly corporate performance measures, ministerial responses, reports, briefing notes and documents on strategic and business planning, and performance reporting issues.
  • Designed or implemented products and services to mitigate risk or facilitate use of technology-based tools and methods.
  • For example,.
  • Developing a high-level numeric strategic prioritisation matrix to prioritise projects being funded within the agency and align the initiatives with the Government's Outcome Based Management (OBM) framework, by linking the agency's strategic priorities with performance metrics, services delivered to the customers, risks, customer needs and requirements.
  • Developing a Centralised Environmental Scanning Model (ESM) to streamline all environmental scanning activities in the agency.
  • Conducted research and environmental scanning activities to identify opportunities and threats in the environment, and possible risks to the agency.
  • Prepared reports summarising operational results, financial performance, or accomplishments of specified objectives, goals, or plans.

Academic Research Coordinator

WA Police Force
11.2013 - 10.2014
  • Coordinated the dissemination of university publications such as research paper.
  • Wrote or updated standard operating procedures, work instructions, or policies.
  • Collaborated with research workers in other disciplines.
  • Arranged for research study sites and determined staff or equipment availability.
  • Instructed research staff and sponsors at WA Police about procedural aspects of studies including standards of care, informed consent procedures, or documentation procedures.
  • Communicated with researchers regarding findings to ensure compliance with agency requirement and to obtain follow-up information such as publication dates, etc.
  • Contacted outside stakeholders.
  • Reviewed academic publications on behalf of the agency to identify contentious issues.
  • I succeeded in creating an online library with all the research papers conducted around WA Police operational activities.

Senior Business Intelligence Analyst

WA Police
06.2013 - 11.2013
  • Communicated with stakeholders or others to stay abreast of industry or business trends.
  • Managed timely flow of business intelligence information to users.
  • Collected business intelligence data from available industry reports, public information, field reports, etc.
  • Synthesised current business intelligence or trend data to support recommendations for action.
  • Identified and analysed industry or geographic trends with business strategy implications.
  • Maintained or updated business intelligence tools, databases, dashboards, systems, or methods.
  • Conducted surveys to ensure that intelligence is consistent with defined needs.

Academic Research Coordinator

WA Police
03.2013 - 06.2013
  • Assessed and obtained agency support for internal and external research projects and proposals.
  • Monitored the status of research projects and maintained the corporate research register and the intranet.
  • Informed the Assistant Director of the Strategic Management Office (SMO) and the Corporate Board about the status of research projects supported by the agency.
  • Reviewed completed research papers to identify contentious issues.
  • Distributed research findings and completed papers to relevant stakeholders.
  • Provided information on straightforward research issues in response to telephone, email and written enquiries.
  • Slashed the cost of research proposals being approved by 30% by surveying WA Police personnel to evaluate the benefits derived from research conducted.

Project Officer/Business Analyst

WA Police
10.2011 - 03.2013
  • Contributed to the reform process by doing the Benefits Realisation Project to identify and evaluate the benefits and value for money of reports being produced by the Business Intelligence Office (BIO).
  • Devised and evaluated methods and procedures for collecting data, such as surveys, or questionnaires, or arranged to obtain existing data, for example: -.
  • Obtaining data from different sources using application like SAS.
  • Distributing the Activity Surveys to WA Police personnel and assisting them in completing the surveys.
  • Prepared reports of findings by illustrating data graphically and translating complex findings into written text for example, by analysing statistical information from different sources using statistical functions in Excel such as upper lower control limit, chi-square tests, etc.
  • Researched information from different sources for example government legislation to provide solutions to problems.
  • Produced corporate reports such as briefing notes for the Minister and the Deputy Commissioner.
  • Collaborated with the team leader to produce statutory documents such as the budget statements.
  • Attended staff conferences to provide management with information and proposals concerning the provision of agency services, such as: the Australian Bureau of Statistics, Department of Health, Corrective Services, etc.

Employment Coach

Community First International
07.2011 - 10.2011
  • Evaluated job seekers' status in relation to Centre Link Benefits.
  • Liaised with organisations to seek employment for job seekers on CentreLink Benefits.
  • Negotiated with job seekers and developed their Employment Pathway Plans (EPP).
  • Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Addressed prospective employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
  • Maintained current knowledge of Equal Employment Opportunity (EEO) guidelines and laws.
  • Maintained and updated human resources documents, such as performance evaluation forms.
  • Provided reference on job applicants.

Education Advisor

Global Solutions Limited, GSL, Ministry of Interior
01.2010 - 08.2010
  • Undertook a humanitarian project based on the Emiratisation policy with the Multinational Company GSL, sister company to G4S.
  • Implemented education programs at Al Wathba Correctional Facility (Adult and Juvenile prisons) in Abu Dhabi.
  • Interviewed over 200 potential learners to obtain information about employment history, educational background, and career goals, and to identify barriers to employment by performing the initial assessments and interviews.
  • Conferred with teachers, administrators, and other professionals to discuss progress, resolve behavioural, academic, and other problems, and to determine priorities for learners and their resource needs.
  • Increased enrolment rate in the program by 40% by communicating the changes that the program will bring and its impacts on the learners.
  • Advised managers about the selection of appropriate education courses to inform the development of strategic and business plans.
  • Evaluated the program to collect evidence around its sustainability and validity and communicated findings to management to drive decision-making process.
  • Provided crisis intervention to learners and trainers when difficult situations occurred in the classroom.
  • Maintained accurate and complete student records as required by laws, district policies, and administrative regulations.
  • Provided learners with information on such topics as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs.
  • Increased graduation rate by 20% by conducting follow-up interviews with trainers to determine if the learners' needs had been met.
  • Compiled and studied occupational, educational, and economic information to assist management in determining and carrying out vocational and educational objectives.
  • Collaborated with trainers and administrators in the development, evaluation, and revision of education programs and in the preparation of master schedules for curriculum offerings.
  • Prepared reports on learners and activities as required by administration.
  • Coached trainers and presented self-help or information sessions on subjects related to education and career planning.
  • Established contacts and negotiated with employers and educational institutions to create internship and employment opportunities for learners.
  • Referred qualified learners to employers or employment services for job placement.

Business/ Trainer, Lead Internal Verifier

Abu Dhabi University Knowledge Group, ADUKG
01.2008 - 01.2010
  • Offered specific training programs to help workers maintain or improve job skills such as BTEC Business Diploma Courses to UAE Nationals and to employees of the Department of Civil Services (DCS).
  • Monitored, evaluated, and recorded training activities or program effectiveness.
  • Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives from Ministry of Interior.
  • Developed alternative training methods if expected improvements were not seen.
  • Slashed plagiarism by 50% by producing the tutor and learner handbook which was translated in Arabic.
  • Organised, developed, or obtained training manuals, guides and course materials such as handouts and visual materials.
  • Presented information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Referred trainees to employer relations representatives, to locations offering job placement assistance, or to appropriate social services agencies if warranted.
  • Increased graduation rate by 60% by coaching other trainers and supporting them in planning, delivering and assessing their lessons.
  • Supervised the internal verification process of the department and determined scope of investigation required.
  • Supervised the Internal Verification (IV Team) to perform the internal verification process.
  • Coached and trained other trainers in performing the internal verification process.
  • Collected and analysed data to detect duplicated effort, or non-compliance with regulations, and management policies and processes.
  • I was recognised as one of the best assessors and Internal Verifiers in the department by the awarding body (Edexcel) for performing the internal verification (IV) process.
  • Developed processes to rectify non-compliance to the standards set by the awarding body.
  • Evaluated students on work placement programs to ensure that the institution was meeting its KPI, and to ensure that the students who were being certified had completed all the course requirements.

Education

MBA - undefined

University of Western Australia (UWA)
Crawley, WA

Diploma - Business Management & Marketing

Worldwide Business College of Australia Perth Western Australia

Bachelor of Education - Biological Sciences

Edith Cowan University

NegotiationLearning StrategiesChemistryScienceReport Writing - undefined

Skills

  • Administration and Management
  • Coordination
  • Critical Thinking
  • Judgement and Decision Making
  • Monitoring
  • Complex Problem Solving
  • Academic, Financial, Regulatory documents
  • Administrative, Focus, Report Writing
  • Streamline, Forms, Reporting
  • Arabic, Government, Requirement
  • Agency, Human resources, Research
  • Benefits, HR, SAS
  • Budget, Instruction, Scanning
  • BI, Team leader, Scheduling
  • Business Intelligence, Lesson plans, Social services
  • Strategic and business planning, Notes, Spreadsheet
  • Business planning, Director, Statistics
  • Business plans, Materials, Strategic
  • Business strategy, Meetings, Strategic Management
  • CAD, Access, Strategy and Planning
  • Chemistry, Excel, Surveys
  • Clarify, Money, Team work
  • Coaching, Office, Telephone
  • Chi, Negotiation, Training manuals
  • Oral, Network, Training programs
  • Concept, Occupational Health and Safety, Translating
  • Conferences, Pathway, Trend
  • Consultation, Personnel, Type
  • Content, Police, Written
  • Crisis intervention, Policies
  • Critical Thinking, Problem Solving
  • Databases, Processes
  • Database, Producing
  • Decision-making, Progress
  • Decision Making, Project management
  • Delivery, Promotion
  • Department of Health, Proposals
  • Documentation, Publications
  • Email, Publication
  • Employee relations, RAM

Timeline

Language, Literacy and Numeracy (LLN) Trainer

South Metropolitan Youth Link (SMYL) Community College
02.2018 - 06.2018

Senior Research and Policy Officer, Senior Engagement & Diversity Officer

WA Police Force
10.2016 - 12.2017

Principal Performance Analyst

WA Police Force
03.2015 - 10.2016

Strategic Planning & Performance Analyst

WA Police
10.2014 - 03.2015

Academic Research Coordinator

WA Police Force
11.2013 - 10.2014

Senior Business Intelligence Analyst

WA Police
06.2013 - 11.2013

Academic Research Coordinator

WA Police
03.2013 - 06.2013

Project Officer/Business Analyst

WA Police
10.2011 - 03.2013

Employment Coach

Community First International
07.2011 - 10.2011

Education Advisor

Global Solutions Limited, GSL, Ministry of Interior
01.2010 - 08.2010

Business/ Trainer, Lead Internal Verifier

Abu Dhabi University Knowledge Group, ADUKG
01.2008 - 01.2010

MBA - undefined

University of Western Australia (UWA)

Diploma - Business Management & Marketing

Worldwide Business College of Australia Perth Western Australia

Bachelor of Education - Biological Sciences

Edith Cowan University

NegotiationLearning StrategiesChemistryScienceReport Writing - undefined

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Wizy Marie-May Chetty