Yimin(Kristy) ZHENG
Summary
Detail-oriented professional with a background in corporate administration, e-commerce operations and customer service. Skilled in managing high volumes of data and documentation with accuracy, supported by strong organizational, time management and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Store Owner
Amazon & EBay US Fashion Store
03.2009 - 10.2013
- Order fulfillment including picking, packing and shipping
- Timely response to buyer inquiries, handle refunds, exchanges and resolve negative feedback
- Create and update product listings, manage stock variations and optimize titles/descriptions with trending keywords
- Identify trending fashion items, analyze competitor pricing, reviews and bestsellers
- Negotiate prices with manufacturers and arrange couriers and freight shipments
- Record daily sales, costs and monitor product profitability
Visa Officer
Australian Consulate General Guangzhou
04.2008 - 02.2009
- Conduct routine integrity assessments of tourist visa and business visa applications
- Conduct integrity assessments of referred student visa applications
- Assist in the preparation of routine correspondence with visa applicants
- Assist Senior Migration Officer and Principal Migration Officer with translation and interpretation of documents and interviews as required
- Coordinate health checks for visa applicants
- Serve clients at counter as required
- Answer clients queries via email and telephone
BSP (Billing and Settlement Plan) Consultant
Flight Centre Limited, Australia – Corporate Division (FCM Travel Solutions)
08.2005 - 08.2007
- Reconcile client bank accounts and airlines creditor statements
- Assess and dispute incorrect agency debit memos and chase up credits
- Investigate and resolve outstanding issues with creditors
- Follow up on uninvoiced bookings with corporate client and travel manager
- Issue credit notes for client refunds and recall travel consultant's commission accordingly
- Address queries related to commission payments , margin reports and creditors reports
- Assist with special projects and the implementation of systems
- Daily mail opening and sorting
Accounts Assistant & Customer Service Assistant
White Horse Ceramic (Australia) Pty Ltd, Australia
05.2004 - 07.2005
- Accounts payable and receivable
- Process staff expense claims
- Update and review credit control system and product prices
- Reconcile bank statements and general ledger accounts
- Filling and archiving
- Answer phone, email and fax queries
- Manage detailed project customer transaction records and reserve or release stock for projects as needed
- Prepare goods delivery schedule and liaise with transport company
- Review stock level and conduct weekly stock random check with warehouse
- Organize international shipments with shipping agent
Assistant Accountant
Xin Fu Li Bus Service Co Ltd
02.2003 - 02.2004
- Maintenance of fixed asset register
- Accounts payable processing
- Develop and maintain Excel spreadsheets which detail the cash flow
- Daily revenue summary
- General ledger journal entries preparation and input
- Assist with monthly P&L and Balance Sheet
- Payroll analysis
- Project planning and budgeting
Trainee Accountant
J.K. Wong, Teh & Yu Pty, CPA, Australia
11.2002 - 12.2002
- Maintenance of fixed asset register
- Accounts payable processing
- Develop and maintain Excel spreadsheets which detail the cash flow
- Daily revenue summary
- General ledger journal entries preparation and input
- Assist with monthly P&L and Balance Sheet
- Payroll analysis
- Project planning and budgeting
Education
Master of Commerce - Professional Accounting
University of New South Wales
08.2002
Bachelor of Arts - English for International Business
Guangdong University of Foreign Studies
Guangzhou, China07.2000
Skills
- Office administration & document management
- Customer service & complaint resolution
- Supplier communication & relationship management
- Cross-cultural communication
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
Store Owner
Amazon & EBay US Fashion Store
03.2009 - 10.2013
Visa Officer
Australian Consulate General Guangzhou
04.2008 - 02.2009
BSP (Billing and Settlement Plan) Consultant
Flight Centre Limited, Australia – Corporate Division (FCM Travel Solutions)
08.2005 - 08.2007
Accounts Assistant & Customer Service Assistant
White Horse Ceramic (Australia) Pty Ltd, Australia
05.2004 - 07.2005
Assistant Accountant
Xin Fu Li Bus Service Co Ltd
02.2003 - 02.2004
Trainee Accountant
J.K. Wong, Teh & Yu Pty, CPA, Australia
11.2002 - 12.2002
Master of Commerce - Professional Accounting
University of New South Wales
Bachelor of Arts - English for International Business
Guangdong University of Foreign Studies
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