Chun Yin Wong
Melbourne,VIC
Summary
Experienced with managing residential facilities and ensuring operational efficiency. Utilizes strong leadership and problem-solving abilities to maintain positive living environment. Track record of effective team collaboration and conflict resolution skills.
Waitress
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction. Residential leadership professional with strong experience and readiness for role. Known for fostering collaborative team environments and achieving impactful results. Skilled in conflict resolution, effective communication, and strategic planning. Adaptable and dependable, ready to meet evolving needs and expectations.
Overview
7
7
years of professional experience
Work History
Residental Leader
Uni Lodge and La Trobe University
01.2024 - 12.2024
- Coordinated activities and events to create safe, positive and inclusive environment.
- Creating a safe space for the resident
- Developed strong relationships with residents, addressing their concerns swiftly and effectively.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Waitress
The Moor's Head
01.2024 - 06.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier
Miniso Canberra
01.2023 - 12.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
Retail Worker
H&M
01.2019 - 01.2020
- Assisted customers in locating desired products.
- Acquired skills in customer service by maintaining a positive demeanour.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Representative
HK Rugby Union U20
12.2019 - 12.2019
- Participated in international Rugby event held in Taiwan.
- Understood the importance of responsibility in every action taken.
- Applied theoretical knowledge in real-life scenarios.
Dessert Server
Sweet Dessert Shop
01.2018 - 12.2018
- Assisted in developing new dessert menu items, contributing to increased sales and positive customer feedback.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Health Science Major- Rehabilitation Counselling
La Trobe University
Melbourne, VIC12-2025
High School Diploma -
La Trobe University
Bundoora, VIC12-2022
High School Diploma -
Po Chiu Catholic Secondary School
Hong Kong Skills
- Microsoft Office
- Strong Computer Knowledge
- Interpersonal Skills and Communication
- Inclusivity
- Collaboration
- Problem-solving
- Time management
Addition Experience
- Represented HK Rugby Union U20, Participated in a competition in Taiwan, learned about discipline, responsibility, and the impact of personal actions on group reputation.
- Volunteer Caregiver, 2 months of taking care of the elderly and disabled, focusing on creating a happy and safe environment through patience and care.
Availability
Monday to Sunday Working 15hours- 25hours
Languages
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Residental Leader
Uni Lodge and La Trobe University
01.2024 - 12.2024
Waitress
The Moor's Head
01.2024 - 06.2024
Cashier
Miniso Canberra
01.2023 - 12.2023
Representative
HK Rugby Union U20
12.2019 - 12.2019
Retail Worker
H&M
01.2019 - 01.2020
Dessert Server
Sweet Dessert Shop
01.2018 - 12.2018
Bachelor of Science - Health Science Major- Rehabilitation Counselling
La Trobe University
High School Diploma -
La Trobe University
High School Diploma -
Po Chiu Catholic Secondary School
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