Chun Yin Wong
Canberra,ACT
Summary
Experienced with managing residential . Utilizes strong leadership and problem-solving abilities to maintain positive living environment. Track record of effective team collaboration and conflict resolution skills.
Waitress
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction. Residential leadership professional with strong experience and readiness for role. Known for fostering collaborative team environments and achieving impactful results. Skilled in conflict resolution, effective communication, and strategic planning. Adaptable and dependable, ready to meet evolving needs and expectations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Barista Manager
Bachlor of coffe
2025.01 - 2025.12
- Assisted in training new baristas on beverage preparation techniques and customer service skills.
- Managed inventory levels of coffee beans, syrups, and supplies to minimize waste.
- Coordinated with team members to ensure smooth operation during busy shifts, optimizing workflow.
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
Residental Leader
Uni Lodge and La Trobe University
2024.01 - 2025.12
- ● Provided front-line support to residents, responding to enquiries, concerns, and issues in a professional and timely manner
● Managed resident communications via phone, email, and in-person interactions
● Conducted regular inspections of residential spaces and ensured issues were documented and followed up appropriately
● Handled conflict resolution and sensitive situations calmly while maintaining professionalism
● Maintained accurate records and reports in line with organisational procedures
● Worked collaboratively with operations and management teams to ensure smooth day-to-day residential operation
Waitress
The Moor's Head
2024.01 - 2024.06
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier
Miniso Canberra
2023.01 - 2023.12
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
Retail Worker
H&M
2019.01 - 2020.01
- Assisted customers in locating desired products.
- Acquired skills in customer service by maintaining a positive demeanour.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Representative
HK Rugby Union U20
2019.12 - 2019.12
- Participated in international Rugby event held in Taiwan.
- Understood the importance of responsibility in every action taken.
- Applied theoretical knowledge in real-life scenarios.
Dessert Server
Sweet Dessert Shop
2018.01 - 2018.12
- Assisted in developing new dessert menu items, contributing to increased sales and positive customer feedback.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Health Science Major- Rehabilitation Counselling
La Trobe University
Melbourne, VIC 2022.03 - 2025.12
High School Diploma -
La Trobe University
Bundoora, VIC2022-12
High School Diploma -
Po Chiu Catholic Secondary School
Hong Kong Skills
- Microsoft Office
- Strong Computer Knowledge
- Interpersonal Skills and Communication
- Inclusivity
- Collaboration
- Problem-solving
- Time management
Addition Experience
Resideal Leader La Trobe University (2Years)2024-2025
Health Care: Volunteer Caregiver, 2 months of taking care of the elderly and disabled, focusing on creating a happy and safe environment through patience and care.
Languages
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Barista Manager
Bachlor of coffe
2025.01 - 2025.12
Residental Leader
Uni Lodge and La Trobe University
2024.01 - 2025.12
Waitress
The Moor's Head
2024.01 - 2024.06
Cashier
Miniso Canberra
2023.01 - 2023.12
Bachelor of Science - Health Science Major- Rehabilitation Counselling
La Trobe University
2022.03 - 2025.12
Representative
HK Rugby Union U20
2019.12 - 2019.12
Retail Worker
H&M
2019.01 - 2020.01
Dessert Server
Sweet Dessert Shop
2018.01 - 2018.12
High School Diploma -
La Trobe University
High School Diploma -
Po Chiu Catholic Secondary School