Woo Jin (Brian) LEE

• Developed and managing schedules for multifull teams.

- Successfully developed and managed schedules for multiple teams, ensuring optimal coverage across shifts and adherence to operational needs.

- Coordinated workforce planning for 80 employees, balancing workloads and preventing scheduling conflicts.

• Trained and supervised cleaning staff.

- Conducted thorough training sessions for new cleaning staff on the use of cleaning equipment, products, and techniques.

- Developed and implemented cleaning schedules, safety protocols, and sanitation procedures to ensure compliance with health and safety regulations.

- Provided ongoing coaching and performance feedback to improve efficiency and maintain high-quality standards.

- Trained staff in COVID-19 disinfection procedures, proper use of personal protective equipment (PPE), and enhanced hygiene practices.

- Ensured the proper disposal of waste, including recycling and hazardous materials, following environmental and workplace safety guidelines.

- Coordinated team training on customer service skills to improve interaction with facility staff and residents.

• As the main cleaning and management contractor for the Liverpool City Council, I was responsible for managing facilities in 7 groups of buildings. Notably, during the COVID-19 pandemic, I successfully carried out disinfection tasks across all council facilities.

* Liverpool City Council

- Childcare centers.

- Community centers.

- Libraries and Museums.

- Depot administration buildings.

- Leisure centers.

- Heritage buildings.

- Parks amenities.

• Handled and managed cleaning services for 14 government public schools, overseeing daily service, carpet cleaning, strip and sealing, gym, and stadium maintenance.
• In collaboration with various councils, government agencies, and large corporations, I worked on the following projects.

- Building maintenance.

- Grounds maintenance services.

- Waste management.

• Handled various commercial cleaning contracts with Camden City Council, Liverpool City Council, North Sydney Council, Wyong Shire Council, Sutherland Shire Council, and Penrith City Council.

-North Sydney Council - Parks amenities, Toilets, City hall, etc.

-Camden City Council - Community centers, toilets, administration building.

-Penrith City Council - Museum, Theater.

-Wyong Shire Council - 5 groups of building facilities such as childcare centers, community centers, libraries, and parks amenities, Main hall.

-Sutherland Shire Council - Fishery facilities and buildings.

-Liverpool City Council - Libraries and Museum.

• Managed operations for different categories of commercial and industrial cleaning.
• Assessed waste management needs and developed strategies to reduce environmental impact.
• Successfully handled customer complaints related to maintenance and operations.

• Directed and supervised team of 15 employees in daily operations.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Managed quality of commercial cleaning for diverse properties.