
Dedicated individual with a background in customer service and clinical support. Known for building rapport and demonstrating resilience, ready to leverage skills in empathy and understanding to enhance client experiences in challenging environments. Dedicated professional with a strong foundation in active listening and conflict resolution. Skilled in supporting clients with empathy and cultural sensitivity. Committed to enhancing client experiences in high-pressure environments.
Customer Service ISUZU Thailand
2011-2013
Assisted dentist chairside, prepared instruments, and maintained hygiene standards. Supported patients through procedures with empathy and reassurance. Managed appointment scheduling and patient records.
Receptionist-Various Roles (Miss Nora, Others)
2014-2016, 2018-2019
Managed front desk operations, bookings, and client databases.
Welcomed and supported 40-60 clients daily with a positive and professional approach. Handled phone enquiries, emails, and administrative tasks.
Chef Ghin Khao Thai Food, Melbourne CBD
2017-2018
Led and supported high-volume kitchen operations with efficiency and teamwork. Maintained organization, cleanliness, and time management under pressure.
Compassion
Resilience
Reflective practice
Self-awareness
Continuous learning mindset
Interpersonal and Communication
Empathy and Rapport building
Active listening
Cultural sensitivity and awareness
De-escalation and conflict resolution
Professional boundaries
Clinical and Psychological Skills
Case analysis using psychological models
Behavioral observation
Note-taking and documentation
Understanding of trauma-informed care
Strength-based and client-centred approach
Technical Skills
Microsoft Word, PowerPoint, Google Docs
Research and APA academic writing
Report preparation