Ronaldo Worek
2022/18 Mount Alexander Road, Travancore,Vic
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
5
5
years of professional experience
Work History
Store Manager
Poked
11.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Kitchen Staff Member
Mansae Korean BBQ
04.2019 - 06.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
Education
Diploma of Hospitality - Hospitality
Education Access Australia
Melbourne12.2019
Certificate IV - Hospitality
Education Access Australia
Melbourne06.2019
Certificate III - Hospitality
Education Access Australia
Melbourne03.2019
Skills
- Customer Service
- Problem-Solving
- Shift Scheduling
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
Timeline
Store Manager
Poked
11.2021 - Current
Kitchen Staff Member
Mansae Korean BBQ
04.2019 - 06.2021
Diploma of Hospitality - Hospitality
Education Access Australia
Certificate IV - Hospitality
Education Access Australia
Certificate III - Hospitality
Education Access Australia
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