Zoha Fatima
Sydney,NSW
Summary
Dedicated professional who excels as an individual and in a team environment; with experience in customer service and vendor management. Also has excellent organisational and time management skills.
Overview
3
3
years of professional experience
Work History
Vendors and Client Management
DAWAT USA
11.2022 - 01.2024
- Processed transactions by calculating purchase totals and collecting payments.
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Developed long-term strategic partnerships with key vendors, enhancing collaboration and creating mutual benefits.
Social Media and Operational Manager
Meeraki Wraps
11.2021 - 01.2023
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Operational Manager
Gift Footprints
01.2021 - 10.2021
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
Education
Bachelor of Architecture -
University of New South Wales
Sydney, NSWSkills
- Issue Resolution
- Restocking abilities
- Vendor evaluation
- Relationship Management
- Business Planning
- Stock management
Timeline
Vendors and Client Management
DAWAT USA
11.2022 - 01.2024
Social Media and Operational Manager
Meeraki Wraps
11.2021 - 01.2023
Operational Manager
Gift Footprints
01.2021 - 10.2021
Bachelor of Architecture -
University of New South Wales
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