Eric Zhang
Melbourne,VIC
Summary
Proven leader at Honor Group (Australia) Pty Ltd, adept in business networking and fostering customer satisfaction, enhanced sales profitability through strategic development and strong relationship building. Skillfully managed diverse teams, achieving high client loyalty and satisfaction.
Overview
11
11
years of professional experience
Work History
General Manager, Business Development
Honor Group (Australia) Pty Ltd
2013.03 - 2024.03
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained client information by answering telephone calls.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Master of Science - Computer Science
RMIT University
Melbourne, VIC12.2009
Certificate IV in Property Services (Real Estate)
The REIV Institute
Melbourne, VIC10.2013
Graduate Certificate of Australian Migration Law
Victoria University
Melbourne, VIC07.2015
Skills
- Business Networking
- Customer Service
- Customer Satisfaction
- Team Collaboration
- Relationship Building
- Excellent listening skills
- Client Consultations
Reading, Gym, Travelling, Hiking
I am a travelling person. I have visited many countries and places of interest around the world in these 10 years.
I am also a gym person. I have regular gym training every week for 6 years.
I like hiking and reading in my spare time.
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
General Manager, Business Development
Honor Group (Australia) Pty Ltd
2013.03 - 2024.03
Master of Science - Computer Science
RMIT University
Certificate IV in Property Services (Real Estate)
The REIV Institute
Graduate Certificate of Australian Migration Law
Victoria University
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