Wren Parrington
Fitzroy North,Australia
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 6 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Inner Melbourne Clinical Psychology
07.2023 - 10.2023
- Enhanced customer satisfaction by efficiently managing approximately 40 incoming calls and emails per day and directing them to appropriate departments
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues' needs or concerns
- Acted as first point of contact and set appointments for prospective clients
Disability Support Worker
NDIS
02.2023 - 03.2023
- Improved client independence by developing personalized support plans tailored to individual needs and goals
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement
Front of House Server
Gemma Simply Italian
06.2022 - 10.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Streamlined the dining experience for guests through efficient table set-up and timely food delivery
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times
Front of House Manager
Das Studio Pilates
06.2018 - 07.2022
- Promoted daily specials and upsold menu items, increasing revenue through strategic recommendations
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure
- Upholding COVID-19 protocols
- Enhanced customer satisfaction by implementing effective front of house management strategies
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive exercise experience
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations, as well as upholding COVID-19 protocols
Education
High School Diploma -
Wurun Senior Campus
Melbourne, VIC10.2022
Skills
- Fee collection
- Filing sensitive client information and records
- Office Equipment Maintenance
- Policy Enforcement
- Guest Relations
- Appointment Scheduling
- Reception Management
- Excellent communication
- Attention to detail
- Administrative support
Certification
- Complete Hospitality Training
- Barista Certificate
- Infection Control Training COVID-19: Australian Government Department of Health
- Safe@Work Certificate of Attainment: Australian Government Department of Education and Training
Timeline
Receptionist Administrator
Inner Melbourne Clinical Psychology
07.2023 - 10.2023
Disability Support Worker
NDIS
02.2023 - 03.2023
Front of House Server
Gemma Simply Italian
06.2022 - 10.2022
Front of House Manager
Das Studio Pilates
06.2018 - 07.2022
- Complete Hospitality Training
- Barista Certificate
- Infection Control Training COVID-19: Australian Government Department of Health
- Safe@Work Certificate of Attainment: Australian Government Department of Education and Training
High School Diploma -
Wurun Senior Campus
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