Wujingjing CHEN
485 Work Visa | Length Of Stay: 03/2027
Summary
Friendly and reliable retail assistant with hands-on experience in customer service, stock management, and fast-paced retail environments. Bringing strong communication and teamwork skills alongside proven ability to deliver excellent service during busy trading periods. Fluent in English and Mandarin, available across evenings, weekends, and public holidays, ready to bring energy and enthusiasm to a Christmas casual role.
Overview
6
6
years of professional experience
Work History
Sales & Event Support Assistant
Fantasy Caravan
05.2025 - Current
- Supported sales activities at major caravan expos and showroom events, welcoming visitors, explaining product features, distributing brochures, and assisting customers in comparing models, helping product showcases attract 1,000+ visitors per event.
- Partnered with the sales team to capture and record customer enquiries, collecting 100+ qualified leads per expo and contributing directly to the sales pipeline.
- Assisted with booth and showroom preparation, including product display, merchandising, and maintaining a professional presentation standard to attract and retain customer interest.
- Gathered customer feedback during events and communicated insights to sales and marketing teams, helping refine service approaches and promotional strategies.
Store Operations Assistant
David Management Group
03.2025 - 05.2025
- Oversaw daily store operations in a high-volume food retail outlet, including opening and closing procedures, POS reconciliation, and task allocation, while personally handling complex customer enquiries and ensuring service consistency during peak trading periods.
- Conducted thorough inventory checks and coordinated timely replenishment orders, liaised with suppliers, and applied effective stock rotation practices that reduced waste and ensured consistent product availability across shifts.
- Delivered professional customer service and sales support by managing high-volume POS transactions, assisting with order-taking, and recommending popular products, helping to encourage repeat purchases and improve customer satisfaction.
- Supported management in training and supervising new team members, reinforcing company policies, customer service standards, and food safety compliance, which contributed to smooth onboarding and stronger team performance.
Event & Sales Trainee
The Ritz-Carlton Hotel Company
07.2019 - 01.2020
- Delivered high-quality customer service during 500+ guest events (weddings, business, banquets), ensuring smooth coordination, timely service, and memorable experiences aligned with Ritz-Carlton “Gold Standards.
- Operated POS systems and processed event-related payments, including issuing invoices and assisting with client enquiries, ensuring transactions were accurate and efficient.
- Conducted guided tours of event venues for prospective clients and collaborated with the Sales, Banquet, and Front Office teams to align operational details with client expectations.
- Assisted in event set-up and execution, covering coat check, front desk reception, meal service coordination, and handling special client requests to keep events running smoothly.
Education
Master of Business - Marketing
Monash University
12-2024
Bachelor of Arts - International Hospitality and Tourism Management
University of Birmingham
06.2022
Bachelor degree - Hotel Management
Beijing Hospitality Institute
07.2021
Skills
- Customer Service
- Sales Support
- POS Systems & Cash Handling
- Stock Control & Inventory Management
- Event & Store Operations
- Team Training & Collaboration
- Bilingual: English & Mandarin
Timeline
Sales & Event Support Assistant
Fantasy Caravan
05.2025 - Current
Store Operations Assistant
David Management Group
03.2025 - 05.2025
Event & Sales Trainee
The Ritz-Carlton Hotel Company
07.2019 - 01.2020
Bachelor of Arts - International Hospitality and Tourism Management
University of Birmingham
Bachelor degree - Hotel Management
Beijing Hospitality Institute
Master of Business - Marketing
Monash University