Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Aidan Phizackerley

Summary

Talented Manager with expert team leadership, planning and organizational. Worked in Sales the past three years starting as a casual to a Manager now. Proficient Manager delivering encouragement and feedback to help employees be successful.

Overview

1
1
year of professional experience

Work History

Manager Nike Macquarie

Retail Prodigy Group
03.2024 - Current
  • Responsible for overlooking a team of 13 individuals including coaching roles
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Managed and motivated employees to be productive and engaged in work.

Assistant Head Coach

Nike Sydney City Flagship, Retail Prodigy Group
06.2023 - 03.2024
  • Responsible for making strong connections with consumers
  • Responsible for reporting back to Head Coach and Area Manager
  • Providing the Ultimate Customer Experience with consumers
  • Co-managed a team of 50+ athletes during Women's Soccer World Cup
  • Delivered strongest conversion day (Transactions compared to traffic)
  • Multiple days leading store to hitting above sale targets

Acting Store Manager Nike Rouse Hill

Retail Prodigy Group
05.2023 - 06.2023
  • Providing the Ultimate Customer and Employee Experience
  • Responsible for overlooking all store operations including rosters, pay, and merchandise
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Encouraged team in regard to membership sign ups and hitting above benchmark.

Education

Bachelor of Science - Business Management

Linfield University
McMinnville, Oregon
05.2020

High School Diploma -

Saint Kentigern College
Auckland, New Zealand
12.2014

Skills

  • Leadership
  • Public Speaking
  • Teamwork
  • Presentation Skills
  • Communication
  • Coaching
  • Team Management
  • Self-Motivation

Additional Information

Honours & Awards Work:

  • Q4 2024 Week 11 Plays of the Week (Across 52 Stores) - Nike Macquarie

-Awarded to the store with best all round performance including service focus goals and KPI achievements.

  • Q4 2024 3rd Place NPS Rating

-Awarded to store with top Tru-Rating (customer feedback questions and google reviews)

  • Seasonal Kick Off Winner Summer 2023 (Across 52 Stores)

-Most Valuable Player of the season. Awarded to individual who has shown success within the season as an individual and helping team achieve targets.

  • Top Management Sales 2023

-Multiple weeks as top 3 management sales across the business

  • Prodigy Leadership Academy Award 2022

-Selected among 9 other individuals across the business.

-Studied different topics in regard to Leading Self, Leading Others, and Leading Store

Timeline

Manager Nike Macquarie

Retail Prodigy Group
03.2024 - Current

Assistant Head Coach

Nike Sydney City Flagship, Retail Prodigy Group
06.2023 - 03.2024

Acting Store Manager Nike Rouse Hill

Retail Prodigy Group
05.2023 - 06.2023

Bachelor of Science - Business Management

Linfield University

High School Diploma -

Saint Kentigern College

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Aidan Phizackerley