Wyndim Kassa
South Brisbane,Queensland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Housing Officer
Department Of Housing
08.2017 - Current
- Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
- Enhanced community relations by organizing events and fostering open communication between residents and management.
- Reduced maintenance costs with proactive property inspections and timely repairs.
- Streamlined application processing, resulting in shorter wait times for prospective tenants.
- Conducted thorough background checks, ensuring safe living environments for all residents.
- Developed strong relationships with local agencies for assistance in resolving tenant issues or disputes.
- Ensured compliance with federal, state, and local housing regulations through diligent monitoring of property conditions.
- Coordinated move-ins and move-outs smoothly to reduce vacancy rates and turnover time.
- Resolved tenant conflicts effectively, promoting a harmonious living environment for all residents.
- Performed regular safety inspections to minimize hazards and protect residents'' wellbeing.
- Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
- Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
- Provided ongoing support to tenants facing financial difficulties by connecting them with appropriate resources or payment plans as needed.
- Assisted in the development of budgets and long-term property management plans, optimizing resource allocation and overall property performance.
- Facilitated training sessions for new staff members on company policies, procedures, software systems usage ensuring consistent service delivery across the organization.
- Evaluated vendor services regularly, negotiating contracts that provided cost-effective solutions while maintaining high-quality standards.
- Managed the eviction process via QCAT hearing when necessary, adhering to legal requirements and ensuring fair treatment of all parties involved.
- Calculated tenant rent amounts to prepare leases and contracts.
- Maintained database of housing resources, landlords and management companies.
- Provided leadership, guidance and support to staff members.
Sales Assitant (Property Division)
Sentinel Property Group
03.2013 - 05.2017
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Conducted market research to identify trends and opportunities for increased sales growth.
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Provided timely feedback from customers to the product development team, contributing valuable insights into potential improvements or enhancements.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
Admin Specialist
Zurich Insurance
03.2011 - 02.2013
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Streamlined sales processes, implementing time-saving strategies that boosted productivity.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Exceeded quarterly quotas by effectively managing a large territory of accounts and prioritizing tasks accordingly.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Certificate IV Information Technology -
Queensland University of Technology
Brisbane, QLDCertificate IV Real Estate Practice QLD (CPP41419) -
Entry Education
Melbourne, VICSkills
- Property Management
- House Showings
- Closing Sales
- Payment Collection
- Marketing and Advertising
- Administrative Support
- Home Inspections
- Work Well Independently
- Real Estate Industry Understanding
- Financing Requirements
- Strong Organizational Skills
- Microsoft Dynamics
- Microsoft Office
- CRM Software Use
Timeline
Housing Officer
Department Of Housing
08.2017 - Current
Sales Assitant (Property Division)
Sentinel Property Group
03.2013 - 05.2017
Admin Specialist
Zurich Insurance
03.2011 - 02.2013
Certificate IV Information Technology -
Queensland University of Technology
Certificate IV Real Estate Practice QLD (CPP41419) -
Entry Education
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