a s
sydney,NSW
Summary
Enthusiastic sales and customer service professional with expertise in management and communication with over 9 years experience in the customer service industry. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring new associates, with a talent for interacting with staff at all levels of the organization and most importantly customers.
Overview
9
9
years of professional experience
Work History
Team Supervisor
Seed Heritage
Castle Hill, Sydney, NSW
02.2023 - 05.2024
- Supervise, motivate, and support a team of sales associates, ensuring they adhere to company policies and deliver outstanding customer service.
- Enhance the customer shopping experience by addressing customer inquiries and concerns, providing personalized service, and maintaining a welcoming store atmosphere.
- Oversee visual merchandising and store presentation, ensuring that product displays are attractive, well-organized, and aligned with brand standards.
- Manage inventory processes, including stock replenishment, loss prevention, and ensuring that stock levels are optimized to meet customer demand.
- Assist with store operations, including opening and closing procedures, cash handling, and maintaining a clean and orderly store environment.
- Prepare and analyze reports on sales performance, customer feedback, and other key metrics to identify areas for improvement and implement action plans.
- Foster a collaborative team environment, encouraging communication and cooperation among team members to achieve common goals.
Store Manager
Seed Heritage
Carlton, Melbourne , VIC
01.2022 - 02.2023
- Lead by example in customer service; ensuring all staff are engaged and fully trained to deliver above and beyond experiences.
- Effectively create and manage store rosters, deliver budgeted wage percentages, and plan for fluctuations in trade and tasks.
- Daily reporting procedures which included identifying stores KPIs and budgets. Making sure to implement this information to daily tasks and routines on the shop floor.
- Screen, interview and recruit new team members who share a passion for the brand and are a cultural fit.
- Train new associates on visual merchandising standards, staff procedures, safety precautions and company/store knowledge.
- Deliver and exceed sales budgets and growth expectations through business acumen.
- A capacity to conduct daily replenishment's of floor stock including styling and detailing to uphold our high visual merchandising standards.
- Single handedly merchandising the store for the arrival of new stock. Whilst making sure to identify and action merchandising opportunities to increase sales and maintain visual merchandising standards.
- Ensuring systems are in place to control revenue loss due to theft, poor administration, error and waste at store level.
- Strong organisational skills to ensure that the stockroom is organised and well laid out at all times so that staff can access stock effectively in order to maximise sales on the shop floor.
- The ability to prepare and process all relevant paperwork for incoming/outgoing stock deliveries.
- Conducting weekly meetings with store staff to ensure all staff are working to the best of their abilities whilst also participating in bi-weekly management meetings with state, area and store managers.
Senior Sales Assistant
Seed Heritage
Castle Hill, Sydney, NSW
10.2021 - 01.2022
- Delivered exceptional customer service, and drove sales through effective upselling and cross-selling techniques, consistently meeting or exceeding sales targets.
- Trained and mentored junior sales assistants, providing guidance on best practices, company standards, and customer service techniques.
- Managed inventory control, ensured optimal stock levels, and maintained organized and well-merchandised product displays.
- Assisted in creating and maintaining visually appealing product displays to enhance customer engagement and drive sales.
- Performed administrative tasks including managing cash registers, processing transactions, and preparing daily sales reports.
- Contributed to the smooth operation of the store, including opening and closing procedures, and ensured compliance with company policies and procedures.
- Built and maintained strong relationships with regular customers, enhancing loyalty through personalized service and loyalty programs.
Supervisor and All Rounder
Wonder.Full Eatery Cafe
03.2021 - 10.2021
- Greeted customers with a warm smile and an upbeat attitude.
- Exceeded customer expectations by providing a welcoming environment and friendly service to all customers.
- Wiped, sanitized and maintained floors, facility and equipment to adhere to company standards and procedures.
- Cleaned and cleared dishes from the dining and outdoor seating areas to maintain a neat and tidy environment for guests.
- Prepared beverages that adhered to company quality and quantity standards.
- Restocked inventory and ingredients to maintain optimal kitchen efficiency.
- Trained new associates on cash register operations and on floor tasks.
Assistant Manager
Ronis Variety Store Rouse Hill
10.2015 - 03.2021
- Offered each customer excellent service while taking every opportunity to boost sales.
- Handled customer enquiries via in store and over the phone.
- Trained new associates on cash register operations and on floor tasks including opening, conducting customer transactions and balancing drawer.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Processing and ordering store products from multiple businesses.
- Discussing new potential store products with sales representatives from multiple companies.
- Monitored and replenished display inventory and restructured according to available stock.
- Logged reports, expenses, receipts and sales documents into the store's digital database.
- The flexibility of working between different store locations.
Education
Cambridge University CELTA Diploma -
International House
Chiang Mai, Thailand2020
First Aid/CPR & RSA Certification -
CBD College, Sydney NSW
2020
High School Diploma -
Rouse Hill High School
Sydney2018
Skills
- POS System
- Kepler Analytics
- MIcrosoft Word
- Customer Service
- Team Leadership
- Visual Merchandising
- Staff Training and Management
- Staff Recruitment
- Interpersonal Skills
- Time Management
- Attention to Detail
- Multitasking
- Professional Appearance
Timeline
Team Supervisor
Seed Heritage
02.2023 - 05.2024
Store Manager
Seed Heritage
01.2022 - 02.2023
Senior Sales Assistant
Seed Heritage
10.2021 - 01.2022
Supervisor and All Rounder
Wonder.Full Eatery Cafe
03.2021 - 10.2021
Assistant Manager
Ronis Variety Store Rouse Hill
10.2015 - 03.2021
Cambridge University CELTA Diploma -
International House
First Aid/CPR & RSA Certification -
CBD College, Sydney NSW
High School Diploma -
Rouse Hill High School