Xailyn Ellis
Casino
Summary
I am looking for a job where I am able to contribute to the work and where I am able to interact with other employees within the business. I have a passion for helping people and especially clients/customers to make sure they have the best possible experience. I would like to gain new skills. I am hardworking, reliable, resilient and I will complete any work that needs to be done to the best of my ability. I hope you will consider my application, because it would be an honour to work with your company.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
NAB
Ballina, NSW
11.2024 - Current
- Served Customers proactively responding to customer concerns at first point of contact.
- Responded to customer requests for products, services, and company information.
- Helping customers online and over the counter for small or large transactions.
- Helping customers to keep funds safe and giving advise on products.
- Referring customers to specialists.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Property Manager
First National Real Estate Casino
01.2024 - 08.2024
- Performed routine inspections
- Performed house viewings
- Contacted owners about any maintenance
- Sent work orders
- Processing applications/calling owners to get approvals
Service Advisor
James Frizelles
02.2023 - 08.2023
- Database administration
- Taking phone calls (dealing with frustrated customers)
- Booking appointments
- Following up with different companies for parts delivery dates
Customer Service Representative
Dominos
05.2018 - 12.2022
- Customer Service
- Business management training
- Counting balancing cash registers
- Food preparation
Education
High School - undefined
Casino High School
Certificate of Registration - Property Management
01.2024
Skills
- Communication Skills - I regularly answered phone calls taking orders and helping resolve any problems that had occurred
- Customer Service - I am very passionate about working with and for people so they are able to leave and are happy with the service
- Passion - I am passionate about doing things that I love and being able to help people
Timeline
Customer Service Representative
NAB
11.2024 - Current
Property Manager
First National Real Estate Casino
01.2024 - 08.2024
Service Advisor
James Frizelles
02.2023 - 08.2023
Customer Service Representative
Dominos
05.2018 - 12.2022
High School - undefined
Casino High School