Xaley Heart
Townsville,QLD
Summary
Hardworking and passionate job seeker who is reliable and eager to secure a job position. Successful at promoting customer loyalty and satisfaction and can execute purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Willingness to take on added responsibilities to meet team goals while remaining organised and dependable and ensuring success at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Casual Sales Assistant
Serendipity Boutique
07.2022 - 09.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Part Time Sales Assistant
Best&Less
09.2021 - 02.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Casual Sales Assistant
Surf Dive N Ski
11.2019 - 07.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Casual Customer Service Officer
Fresh And Save Food Warehouse
05.2019 - 09.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
Casual Sales Assistant
ICE Design
09.2018 - 05.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Boosted store revenue through upselling and cross-selling techniques.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Certificate II - Visual Arts
Maryborough State High School
Maryborough, QLD09.2018
Certificate II - Retail Cosmetics
Maryborough State High School
Maryborough, QLD09.2018
Certificate III - Business Administration
Maryborough State High School
Maryborough, QLD09.2018
High School Diploma -
Maryborough State High School
Maryborough, QLD09.2018
Certificate II - Business Studies
Maryborough State High School
Maryborough, QLD11.2017
Skills
- Cash Handling
- Stock management
- Sales expertise
- Point of sale operation
- Opening and closing procedures
- Product and visual Merchandising
- Fitting room maintenance
- Friendly and Helpful
- Attention to Detail
- Organization
- Safety and Cleanliness Standards
- Merchandising and Display
- Speech Clarity
Timeline
Casual Sales Assistant
Serendipity Boutique
07.2022 - 09.2022
Part Time Sales Assistant
Best&Less
09.2021 - 02.2022
Casual Sales Assistant
Surf Dive N Ski
11.2019 - 07.2020
Casual Customer Service Officer
Fresh And Save Food Warehouse
05.2019 - 09.2019
Casual Sales Assistant
ICE Design
09.2018 - 05.2019
Certificate II - Visual Arts
Maryborough State High School
Certificate II - Retail Cosmetics
Maryborough State High School
Certificate III - Business Administration
Maryborough State High School
High School Diploma -
Maryborough State High School
Certificate II - Business Studies
Maryborough State High School
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