Xander Allison

· Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

· Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

· Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

· Developed strong product knowledge to provide informed recommendations based on individual customer needs.

· Contributed to sales growth by upselling products and services based on individual customer requirements.

· Collaborated with team members to develop best practices for consistent customer service delivery.

· Managed a store at The Kanga Cup which is the largest international youth football tournament in the southern hemisphere.

· Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

· Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

· Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

· Responded to customer requests for products, services, and company information.

· Developed strong product knowledge to provide informed recommendations based on individual customer needs.

· Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

· Replenishment of stock items to shelves and refrigerators and stock take.