Xander Van Bergen
Cheshunt
Summary
Reliable and hardworking, ability to use a wide range of equipment and complete a variety of tasks. Works autonomously or in teams to serve many customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
5
5
years of professional experience
Work History
Bar and Bistro Attendent
Monash Hotel (ALH)
03.2023 - Current
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Worked as part of a team in a large company, adhering to rules and regulations
Waiter
Mountain View Hotel
01.2023 - Current
- Voted #1 regional outdoor dining experience at AHA awards 2024
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Informed customers about specials, upselling additional food and drink items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Calculated charges, issued table checks and collected payments from customers.
Prosecco Bartender
Dalzottos
12.2022 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Dishwasher
Dalzottos
02.2020 - Current
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Assisted chef with food measurements, preparation and storage when necessary.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
Laborer
Gentle Annie Caravan Park
08.2019 - 01.2023
- Mixed, poured, and spread concrete, asphalt gravel and other materials.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Operated and maintained a variety of equipment including hand and power tools.
- Understood and followed oral and written directions.
- Completed variety of physical labor tasks.
Education
Bachelor of Science - Science
Monash University
High School Diploma -
Wangaratta High School
11.2022
Skills
- China New Horizons Gold certificate of global achievement
- Safe Serving Knowledge
- Outstanding Customer Service
- Cash Handling and Management
- Cash and Credit Transactions
- Licensed RSA
- Food Preparation
- Professional Service Standards
Contact
Cheshunt , VIC 3168
Education and Training
true,other,Clayton,other,Wangaratta, VIC
Timeline
Bar and Bistro Attendent
Monash Hotel (ALH)
03.2023 - Current
Waiter
Mountain View Hotel
01.2023 - Current
Prosecco Bartender
Dalzottos
12.2022 - Current
Dishwasher
Dalzottos
02.2020 - Current
Laborer
Gentle Annie Caravan Park
08.2019 - 01.2023
High School Diploma -
Wangaratta High School
Bachelor of Science - Science
Monash University
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