XANIA GRAZIANI
Bathurst,NSW
Summary
I'm a highly motivated person with a multitude of experience in customer service throughout my previous work roles and study. I have a strong desire and willingness to learn and develop professionally in a new role that supports growth and opportunities for growth. I believe I will be an asset to the team at First National Bathurst because I am a fast learner who is motivated to take on the challenge of a new industry.
Overview
7
7
years of professional experience
Work History
Online Personal Shopper
Woolworths Supermarket
08.2021 - 02.2022
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes.
- Packing of items within specified time frames using a handheld scanner.
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings.
- Served customers expertly for orders of different sizes.
- Partnered with personnel in different departments to consistently meet customers' needs.
- Managed deliveries quickly to meet customers' desired delivery times.
- Followed standard infection control precautions to avoid contamination and illness.
- Collaborated with team members to load orders for delivery.
Pharmacy Assistant
Terry White Chemmart
10.2020 - 03.2021
- Assisted customers and patients by offering information on goods and services.
- Made telephone calls to medical practitioners, practices and customers.
- Reported prescription errors to pharmacists in line with company policies and procedures.
- Developed strong relationships with pharmacy patrons to cultivate customer loyalty.
- Utilized pharmacy systems to enter patient and drug information.
- Completed retail pharmacy sales on assigned cash register.
- Helped pharmacy with inventory processes to provide smooth customer experiences.
- Participated in continuing education programs to stay updated on new medications and pharmacy practices.
Crew Trainer
McDonald's
03.2015 - 12.2018
- Trained new staff members in all restaurant practices.
- Followed training curriculum emphasising expectations for exceptional performance in each role.
- Explained general and job-specific procedures and led by example for hands-on training.
- Promoted teamwork, customer focus and commitment to meet performance metrics.
- Oversaw training manual updates and revisions to match procedure changes.
- Showed crew members proper equipment maintenance and cleaning.
- Evaluated new hire performance and provided constructive feedback.
- .Collaborating with team members to complete tasks quickly during peak hours, minimizing wait times for customers
Education
Diploma - Beauty Therapy
TAFE
Orange, NSW12.2023
Certificate III - Nail Technician
TAFE
Orange, NSW07.2023
Certificate III - Beauty Services
TAFE
Orange, NSW12.2022
Certificate II - Community Pharmacy
TAFE
Bathurst, NSW07.2021
Skills
- Customer Service Experience
- Multitasking
- Creative thinking
- Verbal communication
- Organization
- Adaptability and flexibility
- Experience with both windows and IOS operating systems
- Willingness to learn
Timeline
Online Personal Shopper
Woolworths Supermarket
08.2021 - 02.2022
Pharmacy Assistant
Terry White Chemmart
10.2020 - 03.2021
Crew Trainer
McDonald's
03.2015 - 12.2018
Diploma - Beauty Therapy
TAFE
Certificate III - Nail Technician
TAFE
Certificate III - Beauty Services
TAFE
Certificate II - Community Pharmacy
TAFE
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