Xanthe De’Cent
Brisbane,QLD
Summary
Proven leader with extensive experience at Glassons, adept in problem-solving and customer service. Excelled in streamlining operations and enhancing team performance through effective communication and mentoring. Achieved significant improvements in customer satisfaction and employee morale, showcasing a blend of organizational and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Store Manager
Glassons
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant Manager
Glassons
08.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognising outstanding performance and celebrating team accomplishments.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
Albany Creek State High School
Brisbane, QLD11.2020
Skills
- Problem-solving
- Customer service
- Multitasking and organization
- Outstanding communication skills
- Goals and performance
Timeline
Store Manager
Glassons
09.2022 - Current
Assistant Manager
Glassons
08.2021 - 09.2022
Albany Creek State High School
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