JAMES RONEL VELOSO
STANHOPE GARDENS,NSW
Summary
LANGUAGE EXPERTISE Warehousing Creativity Computer Software/Hardware Negotiation Critical Thinking Leadership I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
04.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Food and Beverage Attendant
Jolibee Restaurant
04.2019 - 02.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Processed payments for orders and provided customers with change.
Warehouseman Staff
Shemberg Biotech Corp
03.2019 - 02.2020
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Safely transported hazardous items using [Type] equipment avoiding accidents and mishaps.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Data Entry Specialist
Wipro Cebu
01.2018 - 01.2019
- Updated and maintained customer information, documents and records.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Secured and protected data from unauthorized access by complying with security protocols.
- Developed data entry policies and procedures in compliance with company standards.
- Checked for accuracy by verifying data and records.
- Managed and organized documents for data entry tasks.
Education
Bachelor of Science - Industrial Technology, Computer Technology
Cebu Technological University
Philippines04.2018
Skills
- Microsoft Excel
- Active Listening
- Fleet Dispatching
- Stocking and Replenishing
- Order Fulfillment
- Retail Sales Customer Service
- Microsoft PowerPoint
- Customer Relations
- Sales Expertise
- Reading Comprehension
Timeline
Customer Service Representative
Alorica
04.2020 - 08.2023
Food and Beverage Attendant
Jolibee Restaurant
04.2019 - 02.2021
Warehouseman Staff
Shemberg Biotech Corp
03.2019 - 02.2020
Data Entry Specialist
Wipro Cebu
01.2018 - 01.2019
Bachelor of Science - Industrial Technology, Computer Technology
Cebu Technological University
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