Xavier Burke
MENTONE,VIC
Summary
Reliable and upbeat Sales & Marketing support successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
20
20
years of professional experience
Work History
Sales & Marketing Support
Spectrum Brands
09.2016 - 09.2023
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
National Sales Manager (interim)
Spectrum Brands
05.2019 - 10.2019
- Established and adjusted selling prices by monitoring costs, competition and supply and demand.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Customer Service Specialist
Spectrum Brands
01.2016 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Developed customer service improvement initiatives to decrease customer wait times.
Customer Service Representative
Bayer Material Science
06.2010 - 11.2014
Customer Service Representative
Fletcher Insulation
06.2003 - 06.2010
Education
High School Diploma -
St.Bedes College
Melbourne11.2001
Skills
- Database Skills
- Computer Proficiency
- Developing Presentations and Reports
- Telesales Background
- Product Launching
- Customer Preferences
Timeline
National Sales Manager (interim)
Spectrum Brands
05.2019 - 10.2019
Sales & Marketing Support
Spectrum Brands
09.2016 - 09.2023
Customer Service Specialist
Spectrum Brands
01.2016 - 09.2016
Customer Service Representative
Bayer Material Science
06.2010 - 11.2014
Customer Service Representative
Fletcher Insulation
06.2003 - 06.2010
High School Diploma -
St.Bedes College
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