Xavier Burkett

Since November 2023, I have worked as both a Delivery Expert and Instore Team Member at Domino’s, where I quickly adapted to a high-pressure, fast-paced environment. In this dual role, I managed timely and accurate deliveries, consistently meeting delivery benchmarks and contributing to positive customer feedback. Instore, I supported order preparation, quality checks, and restocking, ensuring smooth operations during peak trading hours. I collaborated with team members to streamline workflows, reducing order assembly errors and improving overall service speed. Additionally, I handled customer queries and resolved minor complaints in a professional manner, reinforcing Domino’s commitment to fast, friendly service.

At Balgowlah Heights Deli, I was responsible for front-of-house operations, including managing cash handling and daily reconciliations with 100% accuracy. I played a key role in training over 10 staff members, which led to a 20% improvement in team productivity. I proactively redesigned the service workflow, reducing customer wait times by 15% during peak hours and enhancing overall efficiency. Drawing on customer feedback, I proposed adjustments to product displays and service procedures, contributing to a 12% increase in return customers. Additionally, I analysed sales data and suggested a pricing change for our premium marinated olives, increasing the price from $6.50 to $7.80. This resulted in an 18% uplift in revenue for that product, with no negative impact on customer satisfaction due to the value perception.

During the COVID period, I had the opportunity to work on Meriton construction sites as part of a diverse, multi-generational team. My responsibilities included general manual labor, assisting bricklayers with materials and setup, and ensuring the site was clean, safe, and operational at the start and end of each day. I was trusted with key support tasks, and I was recognized as a reliable team member who contributed to maintaining smooth site operations under tight deadlines and health protocols. This role strengthened my work ethic, adaptability, and ability to collaborate effectively in physically demanding environments.

- Babysitting for family friends for kids of varying ages throughout high school

- Paper run for the manly daily during primary school