Xavier Callaghan

Managed the entire sales process from initial agreement through to deal closure, ensuring smooth transitions and successful execution to drive revenue growth.

Managed the entire Recruiter portfolio of SEEK Recruiter Network ensuring there was enough suppliers (recruiters) to sustain our customers needs.

Handled dispute resolution as a Customer Success Manager, effectively addressing client concerns and ensuring timely, satisfactory outcomes to maintain strong customer/supplier relationships.

Proactively reached out to existing customers to identify opportunities for upselling, successfully transitioning them to higher-tier products and increasing overall revenue.

Played a key role in leading the development of a CRM system for a new team, while also creating sales scripts and email content to streamline outreach and improve engagement.

Achieved 106% of my sales target within the first six months of the role which lead to a promotion within the team and business.

• Engaged with customers to build rapport and loyalty, including renewal of hardware support
• Maintained customer information in CRM solution relating to sales, returns and inventory availability
• Increased sales by offering advice on purchases and promoting additional products relating to IComm professional services and managed services

• Company Overview: (Owned by Ticketmaster)
• Managing and converting daily leads into customers through business-to-business and business-to-consumer website
• Maintained customer information in CRM solution relating to prospecting and forecasting
• Created and updated detailed sales reports used to support and grow Moshtix’s current pipeline
• (Owned by Ticketmaster)

• Created detailed sales presentations to communicate product features and market data
• Creating and updating information in Ticketmaster’s CRM solution (Salesforce) to ensure accurate customer information for forecasting and outbound marketing
• Retained consistent client base by conducting market research to develop brand strategy
• Worked under Sales Manager mentoring how to lead and run successful sales team