Xavier McKenna
Reservoir,VIC
Summary
Adaptable professional eagerly anticipating new challenges and opportunities for growth. Driven to go above and beyond to exceed goals through a killer work ethic and a positive mental attitude.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Tech Mahindra
Melbourne, VIC
01.2023 - Current
- Handled thousands of PSTN copper landline troubleshooting calls.
- After a year on the job, I upskilled to ADSL technology faults.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Warehouse Worker
Maxim Office Group
Campbellfield, VIC
07.2023 - 12.2023
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Used pallet jacks to move items to and from warehouse locations.
- Maintained and operated a variety of machinery to ensure efficient production.
Customer Service Agent
Services Australia (Serco)
Mill Park, VIC
05.2023 - 07.2023
- Managed high-volume of inbound and outbound customer calls.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Obtained NV1 security clearance, thus being trusted with top-secret classified intelligence.
- Was made redundant along with hundreds of other employees across various sites due to the company’s contract not renewing.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Customer Care Consultant
Maxxia Pty Ltd
Melbourne, VIC
07.2021 - 04.2022
- Worked over time when requested and assisted other team members in achieving their goals.
- Constantly performed in high pressure conditions where there were 100+ calls in queue.
- Masterfully worked on 100s of administration tasks every day including but not limited to fund transfers, creating/closing of benefits, account closures, package set ups, admin fee accelerations and so on.
- Promoted/pitched our App, Maxxia Wallet and novated lease option and any new company agendas to clients.
- Assessed substantiation/claims submitted by customers in the form of invoices and receipts, displaying attention to detail by looking for any discrepancies.
- Followed up on returned payments and fraudulent transactions incurred by customers.
Team Leader (Second In Charge)
Coles
Campbellfield, VIC
05.2022 - 01.2023
- Liaised with duty managers, line managers and other forms of management by way of meetings and strategic discussions.
- Trained new team members in all areas of their role.
- Was recognised via our recognition platform for the value of responsibility with the comment from a fellow team member reading “One of the most hardworking blokes I know. Always on to it and reliable in terms of fulfilling their responsibility."
- Maintained our inventory/storage rooms and placed equipment orders.
- Helped adjust and set rosters with team members depending on availability.
Young Citizen Jury Member
Darebin City Council
Preston, VIC
02.2018 - 02.2021
- Created initiatives, objectives and performance standards for local government.
- Developed fair and balanced municipal budget to use tax revenue for targeted programs and areas.
- Had the short-term privilege to analyze various small/medium size grant requests from several up-and-coming businesses in the Darebin area with a specific focus on serving the youth.
Education
Undergraduate - Tertiary Learning Strategies
University of South Australia
Adelaide, SA03-2025
Certificate III - Business
Alison
Melbourne VIC07.2021
Certificate II - Security Operations
Kangan Institute
Melbourne, VIC07.2023
Certificate II - Building And Construction Pre-Apprenticeship
Melbourne Polytechnic
2020
Certificate I - Workplace First Aid (Life Support)
Melbourne Polytechnic
2019
Skills
- Superb time management
- Listening skills
- Team player mentality
- Excellent communication skills
- Reliable and punctual
- Written and oral communication skills
- Customer and service-oriented
- Negotiation Tactics
- Strategic planning
Timeline
Warehouse Worker
Maxim Office Group
07.2023 - 12.2023
Customer Service Agent
Services Australia (Serco)
05.2023 - 07.2023
Customer Service Associate
Tech Mahindra
01.2023 - Current
Team Leader (Second In Charge)
Coles
05.2022 - 01.2023
Customer Care Consultant
Maxxia Pty Ltd
07.2021 - 04.2022
Young Citizen Jury Member
Darebin City Council
02.2018 - 02.2021
Undergraduate - Tertiary Learning Strategies
University of South Australia
Certificate III - Business
Alison
Certificate II - Security Operations
Kangan Institute
Certificate II - Building And Construction Pre-Apprenticeship
Melbourne Polytechnic
Certificate I - Workplace First Aid (Life Support)
Melbourne Polytechnic
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