Xavier Nardone
Warragul
Overview
6
6
years of professional experience
Work History
Managing Director
Main Street Cafe
07.2022 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Assistant Manager
Cafe Qu Bah
01.2019 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Certificate III - Hospitality
TAFE Gippsland
Morwell05.2022
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Staff management
- Cost controls
- Health and safety regulations
- Food safety compliance
- Social media marketing
- Menu development
Timeline
Managing Director
Main Street Cafe
07.2022 - Current
Assistant Manager
Cafe Qu Bah
01.2019 - 06.2022
Certificate III - Hospitality
TAFE Gippsland
Similar Profiles
Isaiah BigbyIsaiah Bigby
Head Waiter at Charlies Main Street CafeHead Waiter at Charlies Main Street Cafe
Elizabeth AndersonElizabeth Anderson
Waitress at Main Street CafeWaitress at Main Street Cafe
Alexa BrandmeyerAlexa Brandmeyer
Barista at Main Street Cafe and BakeryBarista at Main Street Cafe and Bakery