Xavier Nardone
Warragul
Overview
6
6
years of professional experience
Work History
Managing Director
Main Street Cafe
07.2022 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Assistant Manager
Cafe Qu Bah
01.2019 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Certificate III - Hospitality
TAFE Gippsland
Morwell05.2022
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Staff management
- Cost controls
- Health and safety regulations
- Food safety compliance
- Social media marketing
- Menu development
Timeline
Managing Director
Main Street Cafe
07.2022 - Current
Assistant Manager
Cafe Qu Bah
01.2019 - 06.2022
Certificate III - Hospitality
TAFE Gippsland