Xavier Newman
Ormeau,QLD
Summary
Dynamic manager with extensive experience at McDonald's Restaurant, excelling in team leadership and customer service. Achieved departmental goals through strategic planning and performance management, while fostering a culture of continuous learning. Proven ability to resolve conflicts and enhance customer satisfaction, driving repeat business and operational efficiency.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
McDonald's Restaurant
Ormeau, QLD
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Barista Manager
McDonald's Restaurant
Ormeau, QLD
09.2021 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
High School Diploma -
Livingstone Christian College
Ormeau, QLD11-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Documentation and reporting
- Strategic planning
- Performance management
- Shift scheduling
Certification
First aid training
Fire training
Cert 3 in retail
Blue card Disability support
Timeline
Manager
McDonald's Restaurant
09.2021 - Current
Barista Manager
McDonald's Restaurant
09.2021 - Current
High School Diploma -
Livingstone Christian College