Xavier Norton
Warrandyte
Summary
Dynamic hospitality professional looking to move into the retail sector, with a proven track record at Beasleys Nursery and Teahouse, excelling in client relations and collaborative teamwork. Recognized for exceptional service delivery and effective problem-solving skills, fostering positive guest experiences. Adept at managing high-pressure situations, ensuring operational excellence, and customer loyalty. Aiming to transfer my skills into the retail sector.
Overview
3
3
years of professional experience
Work History
Hospitality Server
Beasleys Nursery and Teahouse
01.2024 - 02.2025
- Upheld a welcoming atmosphere by greeting guests upon arrival and promptly addressing any special requests or accommodations needed throughout their visit.
- Collaborated with kitchen staff to ensure prompt service and accurate order fulfillment.
- Participated in ongoing professional development workshops to stay current on industry trends and enhance personal skills as a hospitality professional.
- Consistently received positive feedback from guests and management alike for exceptional service delivery and dedication to maintaining high standards in hospitality.
Chef
Beasleys Nursery and Teahouse
01.2024 - 02.2025
- Oversaw the grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator before each shift to verify correct temperatures.
- Maintained a well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Soccer Coach
Coerver Coaching Academy of Football
04.2022 - 04.2023
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Engaged parents, players, and staff to maintain open, constructive communications.
- Collaborated with other coaches to share best practices and improve overall program effectiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor in Law/Arts - Law/International Relations
Monash University
Clayton, VIC06-2028
High School Diploma -
Eltham College
Eltham 01-2023
Skills
- Client Relations
- Collaborative Teamwork
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Flexible schedule
- Automous
Timeline
Hospitality Server
Beasleys Nursery and Teahouse
01.2024 - 02.2025
Chef
Beasleys Nursery and Teahouse
01.2024 - 02.2025
Soccer Coach
Coerver Coaching Academy of Football
04.2022 - 04.2023
Bachelor in Law/Arts - Law/International Relations
Monash University
High School Diploma -
Eltham College
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