Xenia Courti
Sydney,NSW
Summary
Dynamic hospitality professional with extensive experience at Mitbach GmbH, excelling in guest relations management and sales techniques. Proven track record of enhancing customer loyalty through exceptional service and upselling menu specials. Skilled in maintaining dining area efficiency while training staff on POS systems, ensuring smooth operations and positive dining experiences.
Professional server with substantial background in hospitality. Known for strong team collaboration and adaptability to changing needs. Skilled in customer service, order accuracy, and efficient table management. Dependable and focused on delivering exceptional dining experiences.
Overview
4
4
years of professional experience
Work History
Head Waiter
Mitbach GmbH
01.2024 - 01.2025
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Food Waiter
Gioia
03.2023 - 01.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
Bartender
Eschenheimer Turm
02.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
State Examination - Special Education
Goethe-University
Frankfurt Am Main06-2026
High School Diploma -
Bettinaschool
Frankfurt Am Main, Germany 06-2020
Skills
- Guest relations management
- Menu presentation
- Dining area maintenance
- Sales techniques
Languages
English
Full Professional
German
Native or Bilingual
Greek
Native or Bilingual
Timeline
Head Waiter
Mitbach GmbH
01.2024 - 01.2025
Food Waiter
Gioia
03.2023 - 01.2024
Bartender
Eschenheimer Turm
02.2021 - 03.2023
State Examination - Special Education
Goethe-University
High School Diploma -
Bettinaschool
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