Xenia Courti
Sydney,NSW
Summary
Energetic customer service professional with a passion for health, wellness, and community engagement. Proven experience in guest relations, sales, and front-desk operations in fast-paced hospitality settings. Skilled in handling POS systems, managing memberships, and creating exceptional client experiences. Adept at multitasking, problem-solving, and ensuring smooth daily operations. Looking to bring my enthusiasm and customer service expertise to Barry’s front desk team.
Overview
4
4
years of professional experience
Work History
Head Waiter
Mitbach GmbH
01.2024 - 01.2025
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff on POS systems and order management, ensuring seamless transactions.
- Upsold premium menu items, demonstrating strong persuasive sales techniques.
Food Waiter
Gioia
03.2023 - 01.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Actively engaged with customers, building rapport and encouraging repeat visits.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
Bartender
Eschenheimer Turm
02.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Handled transactions, inventory, and POS system operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
State Examination - Special Education
Goethe-University
Frankfurt Am Main, Germany06-2026
Certificate - Diet And Nutrition For Health And Sport
University of Sydney
Sydney, NSW07-2025
High School Diploma -
Bettinaschool
06-2020
Skills
- Guest relations management
- Sales and membership upselling
- Multitasking in high-energy environments
- Team collaboration and adaptability
Languages
English
Full Professional
German
Native or Bilingual
Greek
Native or Bilingual
Timeline
Head Waiter
Mitbach GmbH
01.2024 - 01.2025
Food Waiter
Gioia
03.2023 - 01.2024
Bartender
Eschenheimer Turm
02.2021 - 03.2023
High School Diploma -
Bettinaschool
State Examination - Special Education
Goethe-University
Certificate - Diet And Nutrition For Health And Sport
University of Sydney
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