Summary
Work History
Education
Skills
Timeline
Generic

Xenia Jin

DENMAN PROSPECT

Summary

Dynamic and customer-focused professional with experience at OMI Canberra, excelling in food and beverage service and conflict resolution. Proven ability to enhance customer satisfaction and boost sales revenue by 20% through effective upselling. Bilingual in English and Mandarin, adept at fostering positive guest interactions and maintaining high hygiene standards.

Work History

Front of House Employee

OMI Canberra
06.2025 - Current
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.

Cashier & Stock Clerk

Little Charming
06.2025 - 08.2025
  • Greeted customers and provided prompt, friendly assistance.
  • Assisted customers in locating products and recommending suitable options.
  • Operated cash register to process payments with speed and accuracy.
  • Replenished stock and maintained well-organized, appealing shelves.
  • Engaged in small talk to build rapport and improve customer experience.
  • Increased daily sales revenue by 20% through upselling and creative customer solutions.

Education

M.D. - Business Information Systems

Australian National University
Canberra, ACT
06-2026

Skills

  • Customer service & communication
  • Conflict resolution & complaint handling
  • POS operation & cash handling
  • Upselling & cross-selling
  • Food & beverage service
  • Stock replenishment & inventory control
  • Hygiene & food safety compliance
  • Teamwork & collaboration
  • Time management & adaptability
  • Bilingual: English & Mandarin Chinese

Timeline

Front of House Employee

OMI Canberra
06.2025 - Current

Cashier & Stock Clerk

Little Charming
06.2025 - 08.2025

M.D. - Business Information Systems

Australian National University
Xenia Jin