Xi Chen
Brisbane,QLD
Summary
Dynamic and results-oriented professional with extensive experience at Hilton Brisbane, excelling in housekeeping standards and client communication. Proven ability to enhance service quality through effective supervision and training, while adeptly resolving customer complaints. Committed to optimizing workflow and ensuring exceptional cleanliness, consistently achieving high guest satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Hilton Brisbane
Brisbane, QLD
08.2013 - 04.2025
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Assisted department with cleaning tasks during low staff periods.
Housekeeping Room Attendant
Hilton Brisbane
Brisbane, QLD
09.2010 - 08.2013
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
Education
Diploma of Hospitality -
Hospitality Training Assocation
Brisbane, QLD04-2010
Skills
- Housekeeping standards
- Teamwork
- Health and safety compliance
- Customer service
- Report observations
- Time management
- Effective communication
- Independent working
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Certification
- Certificate III in Commercial Cookery
Timeline
Housekeeping Supervisor
Hilton Brisbane
08.2013 - 04.2025
Housekeeping Room Attendant
Hilton Brisbane
09.2010 - 08.2013
Diploma of Hospitality -
Hospitality Training Assocation
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