XIA DU
Surrey Hills,VIC
Summary
Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of a company. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Always ready for diverse animal needs. Knowledgeable about nutrition, medication and differences between breeds. Maintains health of groups of animals by calmly controlling behaviors and anticipating problems.
Overview
6
6
years of professional experience
Work History
Dog Daycare Attendant
Pawpaw
02.2024 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
Food Co-worker
Ikea Richmond at Ikea
02.2022 - 04.2022
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products
- Handled food with sanitation and safety in mind
- Followed policies and procedures are related to application methods and quality standards at all times
- Constantly make an effort to promote the restaurant's name and mission in the local community and at related events.
All-rounder
Heatherhill General Store
07.2021 - 02.2022
- Worked to ensure a positive and hassle-free customer experience
- Handled food with sanitation and safety in mind
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
Sectary
Melbourne Watercolour Socity
03.2018 - 01.2022
- Help to organize children's art exhibitions at Victoria Artists Society and organized online art classes for children (6-18 years) all over the world
- Help to organize daily meetings and interview staff.
Retail Shop Manager
Sannally's Flower
02.2018 - 03.2020
- Supervised daily operations of the store, maintaining high standards of cleanliness, organization, and visual presentation.
- Maintained an up-to-date knowledge of industry trends by attending conferences, workshops, and networking events, ensuring the store remained competitive within the market.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Analyzed sales data to identify opportunities for improvement or expansion in product offerings.
- Developed strong relationships with vendors, securing the best quality products at competitive prices.
Education
Master - Management (Finance)
University of Melbourne
12.2023
Bachelor - Economics
University of Melbourne
11.2021
highschool -
Toorak College
10.2018
Skills
- Fast Learner
- Customer Service
- Management
- Ability to Multitask
- Customer Relations
- Animal Body Language
- Canine Behavior Knowledge
- Dog Breed Familiarity
- Attention to Detail
- Dependable and Responsible
Languages
English
Chinese
References
References available upon request
Timeline
Dog Daycare Attendant
Pawpaw
02.2024 - Current
Food Co-worker
Ikea Richmond at Ikea
02.2022 - 04.2022
All-rounder
Heatherhill General Store
07.2021 - 02.2022
Sectary
Melbourne Watercolour Socity
03.2018 - 01.2022
Retail Shop Manager
Sannally's Flower
02.2018 - 03.2020
Master - Management (Finance)
University of Melbourne
Bachelor - Economics
University of Melbourne
highschool -
Toorak College
Similar Profiles
VEERAPONG PHOSUPABVEERAPONG PHOSUPAB
Chef at PawPaw café (Venzin Group)Chef at PawPaw café (Venzin Group)
Guido SitanggangGuido Sitanggang
Teaching Assistant at Berengarra SchoolTeaching Assistant at Berengarra School
Ashley MissenAshley Missen
Deli/ Checkout/Service Desk at WoolworthsDeli/ Checkout/Service Desk at Woolworths