Summary
Overview
Work History
Skills
References
Timeline
Generic
XIA WANG

XIA WANG

Sydney,NSW

Summary

Motivated professional with winning attitude and desire to deliver exceptional customer experiences. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.

Overview

18
18
years of professional experience

Work History

Barista Supervisor

Compass - Foxtel
North Ryde
08.2022 - Current
  • Implemented new ideas to improve customer experience while maintaining operational efficiency.
  • Adhered to all company policies regarding safety, security and hygiene standards.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Greeted guests with pleasant smile and superior customer service.
  • Led inventory management, ordering supplies and managing stock levels to minimise waste.
  • Supervised daily operations, maintaining high standards of cleanliness and organisation.
  • Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
  • Assisted in the development of new menu items, contributing to innovation and variety.
  • Trained catering staff on coffee preparation techniques and customer service standards.
  • Fostered a team-oriented environment, encouraging collaboration and effective communication.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Set up and promotion of site Theme days to enhance customer experience and drive profitability
  • Proficient in Allergen Management, PEAL and Basic Food Handler Hygiene
  • Well versed in MyCompass systems such as MyOrders, Converga, PGSS
  • Responsible for ordering kitchen supplies and managing inventory levels accordingly.

Lead Barista

Compass - Novartis Pharmaceuticals
North Ryde
01.2019 - 08.2022
  • Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
  • Collaborated with management team to develop new strategies for increasing sales and profits.
  • Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Utilised upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Utilised POS system to receive and process customer payments.
  • Provided support to the Functions Manager in organising catering for functions such as meetings, conferences.

Barista

Compass - Johnson & Johnson
01.2014 - 01.2019
  • I enhanced my barista skills from 2014 to 2019 and achieved 2nd place in the 2018 Lavazza Prize for highest coffee sales.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Utilised upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Developed and maintained relationships with regular customers, recognising preferences and anticipating needs.
  • Utilised POS system to receive and process customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted with catering orders for corporate clients or private parties upon request.
  • Ensured all customer service standards are met at all times.
  • Participated in team meetings discussing ideas on how to better serve our customers' needs.

Supervisor

Compass - Pfizer
01.2008 - 01.2013
  • Supervised barista operations, strengthening leadership, adaptability, and conflict resolution skills.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • I assisted the Site Manager with organising special events such as company picnics and onsite events for employees.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Complied with company policies, objectives and communication goals.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Provided excellent customer service by interacting with guests during events.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Catering

Compass Group
01.2007 - 01.2008
  • Gained extensive experience working across various locations as a casual staff member.
  • Served as a bartender and barista supervisor at SCG, delivering high-quality service and supervising operations.
  • Provided barista and event services at the RBA, ensuring seamless function support.
  • Worked at numerous high-profile venues, including Sydney University, Penguin, and Westpac, contributing to successful event execution.
  • Developed and refined key skills such as leadership, effective communication, decision-making, adaptability, and the ability to work under pressure while maintaining exceptional customer service standards.

Skills

  • Leadership
  • Communication
  • Adaptability
  • Patience
  • Customer Service Professional
  • Food Safety Compliance
  • Multitasking ability
  • Team Leadership
  • Professionalism
  • Reliability
  • Communication Skills

References

  • Joanna Casalicchio - 0420 777 774
  • Urs Rupercht - 0411 136 547
  • Elias Lattouf - 0400 331 859

Timeline

Barista Supervisor

Compass - Foxtel
08.2022 - Current

Lead Barista

Compass - Novartis Pharmaceuticals
01.2019 - 08.2022

Barista

Compass - Johnson & Johnson
01.2014 - 01.2019

Supervisor

Compass - Pfizer
01.2008 - 01.2013

Catering

Compass Group
01.2007 - 01.2008

Similar Profiles

CREATE PROFILE
XIA WANG