Xia Kimmy Wu
Burwood
Summary
Motivated Customer Service Representative with over 6 years of experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English, Mandarin and Cantonese.
Overview
9
9
years of professional experience
Work History
Premium Services Executive Host
The Star Casino
05.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Collaborated with multi departments to resolve customer complaints and issues to guarantee seamless satisfaction.
- A great team player in assisting colleagues with challenging task and ensures we meet our compliance obligation.
Luxury Fashion Sales Associate
David Jones
10.2021 - 03.2022
- Contributed to manage visual display of products in accordance with David Jones visual standards and ensure store functional maintenance and appropriate levels of products on sales floor.
- Built and strengthened relationships with customers, deal with different nationalities and personalities and put always customers at ease.
- Ensured the achievement of individual and store goals, enhancing and developing business, increased sales by 10% during covid tough period.
Private Gaming Room Wait Staff
The Star Casino
07.2018 - 03.2022
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales by 10%.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Used Trilingual language skills and problem-solving skills to resolve customer complaints and promote long-term loyalty.
All Rounder Customer Service
Airport Retail Enterprises
03.2016 - 03.2018
- Maintained energy and enthusiasm in fast-paced environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Upsold specialty items with beverages, increasing store sales.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Retail Sales Associate
Planet-Popcorn
03.2015 - 02.2016
- Increased sales by traffic stopping them for trying our products, offering advice on purchases and promoting additional products.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
Diploma - Social Studies
TAFE NSW
Ultimo NSWDiploma - Sales And Marketing
TAFE NSW
Ultimo, NSW03.2014
Skills
- Strong interpersonal skills
- Multitasking and Prioritization
- Reliable and Responsible
- Team building expertise
- Relationship building
- Goal-Driven
- Conflict resolution
- Marketing and advertising
- Effective communicator
- Social media expertise
- Cultural awareness
- Regulatory Compliance
Timeline
Premium Services Executive Host
The Star Casino
05.2022 - Current
Luxury Fashion Sales Associate
David Jones
10.2021 - 03.2022
Private Gaming Room Wait Staff
The Star Casino
07.2018 - 03.2022
All Rounder Customer Service
Airport Retail Enterprises
03.2016 - 03.2018
Retail Sales Associate
Planet-Popcorn
03.2015 - 02.2016
Diploma - Social Studies
TAFE NSW
Diploma - Sales And Marketing
TAFE NSW
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