Summary
Overview
Work History
Education
Skills
Timeline
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Xia Kimmy Wu

Merrylands,NSW

Summary

Dynamic individual with hands-on experience in Premium Host and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Personable and professional communicator with fluency in English, Mandarin and Cantonese.

Overview

9
9
years of professional experience

Work History

Premium Services Executive Host/ HD Supervisor

The Star Casino
05.2022 - Current
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Collaborated with multi departments to resolve customer complaints and issues to guarantee seamless satisfaction.
  • A great team player in assisting colleagues with challenging task and ensures we meet our compliance obligations.
  • Conducted regular Buddy Shifts for new staff members on best practices in fast paced casino industry.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Private Gaming Room Wait Staff

The Star Casino
07.2018 - 03.2022
  • Anticipated guest needs and provided proactive service.
  • Determined customer preferences to suggest appropriate cocktails and increase sales by 10%.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Used Trilingual language skills and problem-solving skills to resolve customer complaints and promote long-term loyalty.

All Rounder Customer Service

Airport Retail Enterprises
03.2016 - 03.2018
  • Maintained energy and enthusiasm in fast-paced environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Upsold specialty items with beverages, increasing store sales.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

Diploma - Mental Health

TAFE NSW
2025

Diploma - Social Studies

TAFE NSW
01-2015

Skills

  • Strong Interpersonal Skills
  • Multitasking and Prioritization
  • Reliable and Responsible
  • Relationship Building
  • Conflict Resolution
  • Marketing and Advertising
  • Effective Communicator
  • Social Media Expertise
  • Cultural Awareness
  • Regulatory Compliance

Timeline

Premium Services Executive Host/ HD Supervisor

The Star Casino
05.2022 - Current

Private Gaming Room Wait Staff

The Star Casino
07.2018 - 03.2022

All Rounder Customer Service

Airport Retail Enterprises
03.2016 - 03.2018

Diploma - Mental Health

TAFE NSW

Diploma - Social Studies

TAFE NSW

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Xia Kimmy Wu