xiangyue cui
Doncaster,VIC
Summary
Experienced medical receptionist with a strong background in medical office administration. Successfully coordinated patient appointments, maintained medical records, and efficiently managed front-desk operations to ensure a smooth workflow and excellent patient satisfaction. Adept at handling a high volume of phone calls while upholding strict confidentiality. Committed to delivering exceptional patient care and support.
Overview
18
18
years of professional experience
Work History
Medical Receptionist—Medical Imaging Department
Box Hill Hospital
02.2022 - Current
- Managed high call volumes, directing calls to appropriate departments and pleasantly greeted patients.
- Assist patients in rescheduling appointments, booking interpreter, contacting nurses for patients' clinical queries
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Facilitated effective communication between patients and medical staff to ensure seamless coordination of care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transferring images to other hospitals, clinic by using AGFA software
- Sorting and sending the letters to mail room
- Kept waiting room neat and organized by stacking magazines, removing trash, cups and bottles.
Medical Receptionist
Capital Radiology
04.2017 - 02.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation, booking and rescheduling appointments.
- Maintained current and accurate medical records for patients.
- Processing patients’ accounts including Medicare, DVA, Workcover, TAC and private health fund billings
- Batching Medicare and private account at the end of the day
- Balancing reconciliation at the end of month and processing to head office
- Restocking stationeries and tiding waiting room
Medical Receptionist
Medifirst Family Clinic
05.2016 - 04.2017
- Answering phone calls and booking appointment for patients
- Assisting patients to book appointments with specialist and hospital
- Chasing the test results when the patients have urgent matter
- Calling ambulance when there is an emergency issue happened
- Managing patients’ records confidentially
- Ensuring the waiting room and reception area clean and tidy
- General office duties include copying, scanning and shredding
Coordinator
Royal Avenue Retirement Lodge
02.2013 - 04.2016
- Preparing residential agreement and referral letter for the new residents, creating and filing the residents’ registration form
- Recording the incident report and the daily care plan
- Training and mentoring new staffs
- Arranging staffs’ roster
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Coordinated meetings and events for internal and external groups.
- Assisting with doctors and nurses when they come to visit the patients, providing the personal documents for the doctor’s notes, Webster Pak medication, supervising patients’ situation after new medication applied
- Communicating with the pharmacy to make sure the patients’ medication arrives on time and correctly
- Greeted visitors with professionalism and enthusiasm to provide support.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Solving the conflict between the residents to satisfying the residents’ daily life demand
- Payment receiving and receipt giving
- Answering the phone/email/fax enquires
Crew Member
McDonald’s Niddrie
04.2007 - 06.2012
- Greeting customers
- Order taking and cashiering
- Coffee making and cleaning
- Filling stocks and machine washing
Education
Bachelor of Business -
La Trobe University
01.2011
Advanced Diploma of Accounting -
Box Hill Institute of TAFE
01.2009
Diploma of Accounting -
Box Hill Institute of TAFE
01.2008
Certificate IV in Accounting -
Box Hill Institute of TAFE
01.2008
Certificate III in Accounting -
Box Hill Institute of TAFE
01.2006
Skills
- Advanced knowledge of Radiology Information system (RIS), Best Practice Software, Microsoft Word, Excel, Outlook, MYOB
- Excellent customer service and problem solving skills
- Attention to detail
- Great communication skills
- Ability to work independently and with a team
- Fluent in English, Mandarin and Cantonese
- Experience with scanning,faxing,emailing, phoning
- Good typing skills
- Willing to learn
- Quick learner of new software
References
Provide as required.
Timeline
Medical Receptionist—Medical Imaging Department
Box Hill Hospital
02.2022 - Current
Medical Receptionist
Capital Radiology
04.2017 - 02.2022
Medical Receptionist
Medifirst Family Clinic
05.2016 - 04.2017
Coordinator
Royal Avenue Retirement Lodge
02.2013 - 04.2016
Crew Member
McDonald’s Niddrie
04.2007 - 06.2012
Advanced Diploma of Accounting -
Box Hill Institute of TAFE
Diploma of Accounting -
Box Hill Institute of TAFE
Certificate IV in Accounting -
Box Hill Institute of TAFE
Certificate III in Accounting -
Box Hill Institute of TAFE
Bachelor of Business -
La Trobe University
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