Xianzheng Jin
Perth
Summary
Dedicated and hardworking, I excelled as an all-rounder and waitress at Hanabing Korean Cafe and Sumiya gin, enhancing customer satisfaction through attentive service and problem-solving under pressure. Skilled in multitasking and customer service, I increased referrals and managed dietary needs effectively, showcasing strong responsibility and a fast-learning ability.
Overview
4
4
years of professional experience
Work History
Waitress
Hanabing Korean Cafe
06.2021 - Current
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Sumiya Gin at William Street
04.2021 - 12.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor Of Science (Psychology) - Psychology
Curtin University
Perth, WA11.2023
Skills
- Strong multitasking
- Excellent customer service
- Strong sense of responsibility and integrity
- Strong problem solving ability under high pressure environments
- Hard working
- Fast learner
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Korean
Professional Working
Timeline
Waitress
Hanabing Korean Cafe
06.2021 - Current
Waitress
Sumiya Gin at William Street
04.2021 - 12.2024
Bachelor Of Science (Psychology) - Psychology
Curtin University
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