Xiao Zhang
Adelaide,Australia
Summary
- Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
- Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
ECARE Careers
Melbourne, Australia
07.2022 - 12.2022
- Analyzed user needs and consumer psychology under different backgrounds, and drew user persona accordingly
- Customized service plans according to customer needs, and provided local internship programs
- Attended internal consultation case seminars on weekly basis; sorted out customer information, and discussed service solutions according to their needs
- Collected information related to job market in Australia; analyzed market demands and industry status, and wrote an industry research report
- Assisted in maintaining social media accounts of the company; compiled promotional articles according to characteristics of service products
- Maintained relationships with customers through regular follow-up calls and emails.
Intern
Estee Lauder
PTA
04.2022 - 06.2022
- Collected information covering products, price ranges, product effects, endorsement stars and etc
- Of Estee Lauder from official website, mini programs and e-commerce platforms
- Studied how to set KPIs of the food, beauty and automobile industries, and corresponding logic
- Collated KPI assessment standards of various industries
- Investigated 520 Valentine's Day activities of major beauty brands; studied activity mechanisms, for example main products, products for traffic attraction, sets, and joint activities in each live broadcast room, of Tmall, TikTok and other platforms
Intern
OZLANA/UGG
Sydney, Australia
01.2018 - 04.2018
- Investigated the development of affordable luxury products, consumer groups, marketing methods, etc
- Through the Internet, news, magazines and other channels
- Wrote promotional articles and evaluations to attract traffics based on the product characteristics of OZLANA
- Made full use of online channels and WeChat private domain traffic resources, established a database of potential customers, analyzed customer needs and provided solutions
- Contacted and provided feedback on existing customers to promote the retention, transaction and conversion of customers
- Assisted the brand in organizing promotional activities at promotion nodes for product sales growth; the personal sales reached over 10,000 in the fall and the profit was over 10,000
Education
Master - Media Communication
Monash University
Melbourne, Australia10.2022
Bachelor - Sociology (minor in social policy and social work)
The University of Sydney
Sydney, Australia06.2021
Foundation - Business
The University of New South Wales
Sydney, Australia11.2016
Skills
- Market analysis
- Customer segmentation
- Social media management
- Customer relationship management
- Microsoft Office
- Video editing and website production
EXTRACURRICULAR EXPERIENCE
Student Union
Served as the vice minister of a department of the Student Union of the University of Sydney, the counsellor for freshmen, etc.;exercised skills in organising and coordinating
Timeline
Sales Supervisor
ECARE Careers
07.2022 - 12.2022
Intern
Estee Lauder
04.2022 - 06.2022
Intern
OZLANA/UGG
01.2018 - 04.2018
Master - Media Communication
Monash University
Bachelor - Sociology (minor in social policy and social work)
The University of Sydney
Foundation - Business
The University of New South Wales
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